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In April, cash receipts worked fine. Now that we are catching up on May, we are unable to post or to save cash receipts; clicking either button has no effect and no pop-ups open. The problem exists on all workstations, but only in our live company; our test company does not have the problem...

Problem solved! I tried everything in our TEST company first including running reconciliations and paid transaction removals to ensure there were no unexpected/undesired affects. For 1 of the customers, I used the Professional Services Tools Library to unapply the payment as the document had...

Hi Victoria, I've never used the Write-off feature; it will be useful when we need to clear out small amounts. Unfortunately, it this case it doesn't work. I tried both over & under payments with the limit set at $200 (higher than the originating balances) and no documents were found. I...

Hi Victoria, Thanks for the suggestion and I will check that on the one customer who's amounts look like they should be cleared. The other 2 customers have functional balances of (170) and (196) and originating balances of $0. The FX amounts didn't clear during the apply process and the...

We don't use payroll other than for project accounting related needs, so I'm not positive, but if you are looking for the cash account in the Employee Additional Information window, how about table DD00200? That table has a field DDACTNUM.

We currently have 3 customers with fully applied documents appearing on the MC Historical Aged Trial Balance (and also on the Aged Trial Balance with Options). Originating currency (USD) balance is $0; functional balance is = to the gain/loss for the SOP document in MC020104. I've tried check...