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  • Users: Dorke
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  1. Dorke

    AVAYA CMS Designer Report ACD calls Over a Specific time

    Thank you. Doesn't the VDN Call Profile include waiting in Queue and announcement Time? I was trying to get Talk time? And not for the really dumb question. I just completed the VDN Profile Setup is it retro active?
  2. Dorke

    AVAYA CMS Designer Report ACD calls Over a Specific time

    Is there a way to break ACDCALLS out by their length(Talk Time)? I wanted to see how many calls are longer then 10 minutes, but could I actual also see ACDCALLS that had a talk time 0-120 seconds, 121-240 seconds, etc.>600 seconds? What would the proper formula/syntac in Designer?
  3. Dorke

    Avaya CMS Interval report Merge 30 minute Intervals to 60 minutes

    I am wanting to modify the Split/Skill Summary Interval Report to report Hourly but our system is setup for 30 minute intervals. Is there a way in designer to merge intervals? Where: ROW_DATE = [Date:] and STARTTIME = [Times:] and SPLIT = [Split/Skill:] and ACD= $acd ORDER BY...
  4. Dorke

    Avaya Aura CM 7.1.2 How can I see Adminsitraotrs logged in simultaneous and can I force them out?

    In Avaya Site Administration we use 2 or more windows to trace out call flows and we are running into an issue were open sessions close as we logon new ones. Is there a way see who is logged in and possible force them out. Is there a way to see our system simultaneous administers logged in...
  5. Dorke

    Avaya CMS Report Extension In calls and Agent let roll to Voicemail

    If the agents were changed to have Direct Agent Skill could a report be done? If so what fields would make up 1. Total Calls to the Agent 2. Calls the Agent Answered 3. Calls that Abandoned 4. Call that rolled to Agents Voicemail
  6. Dorke

    Avaya CMS Report Extension In calls and Agent let roll to Voicemail

    Is there a report or field in Avaya CMS that will report how many calls and agent let roll to their coverage path. Our agents ID are direct dial extensions. Our customers call the direct dial number to reach the agent. There is no queuing. Can we report on how many Extension In calls the...
  7. Dorke

    Caller ID Order on Incoming calls displaying in Phone dispays

    Is there a way to change the order of the Caller ID in a phones display. Currently we get Caller Name/Carrier Name followed by Calling Number. We would like that reversed Calling Number followed by Caller Name/Carrier Name
  8. Dorke

    Is it Possible to Callers ANI Avaya Aura

    We are trying to change how a Inbound Callers ID appears in the Agents phone display. We will have roughly 1000 location all dialing into the Same Toll free number through Ring down phones on their side. Instead of using Vectors and VRT tables to rout to different VDNS so the VDN name appears in...

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