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Hi everyone, I know it is an upgrade issue. But how can I force the firmware upgrade on the phone? After the upgrade of the system and the manager, the phones do not upgrade. I tried everything. Is there a way I can force the firmware upgrade?

Hi everyone, Just got 8 x 9641g sets installed on an Avaya ip office through a POE switch. Only 2 of the phones are working properly. The other 6 have the dial pad non operational at all. One can receive calls on them but cannot dial out or transfer calls because of the dial pad issue. Any idea...

It is a PRI, not analog trunks, and the caller id appears at reception at all times, but when transferred to a user whose phone is forwarded to VMail, this is when it becomes inconsistent.

I installed a BCM 50 6.0 early last month and the reason why the customer chose it is because of the VMail interrupt feature. I am not sure if this issue was there since the install and they started noticing it yesterday but here is a description of the problem. It is a BCM 50 6.0 with 1140E...

Folks, I need your help with this one. I sold a client the find me/follow me feature on a BCM 50 5.0 operating on analog trunks, and it shows "Handoff failed" when I try to use it. I was told that it only works on SIP trunks or a PRI on a 5.0, but could not find any evidence in the...