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Can we connect IPO 500 systems without having any VPN devices? The customer has static IP address at one site and they want to connect a remote IPO 500 to the main site but do not want to deploy any VNP devices or SBC.

Release 11. There is no software in place. Its a green field.

One customer wants a solution that will enable receptionist to send a text message to CEO, without calling him. Please assist.

There was a power outage at customer premises and when power was restored, none of the Basic Users (1608 IP Phones) are able to log in. They get error "No License" and yet when we check the configuration IP Endpoint licenses are available. Only Power Users are able to log in and when we change...

They want to load numbers and the system dials out automatically and the call goes to free user (agent). Its an outbound call centre.

What is the best and most economical option for Outbound Dialer on IPO 500? Apparently we cant have that on Voicemail Pro anymore.

Is the J189 IP Phone supported on IPO 500 R 11.1 ? We have a customer who wants to order 22 of them for their IPO 500.

Thanks. We are actually trying to position ACCS for them. Confirm ACCS will fix this headache?

We have a site running IP Office 500 R11.0 and they have about 80 users making outbound marketing calls. Whenever they call a prospective customer who requests not to be called again in the future, they block that person number in User Rights ... creating a short code......put the outgoing...

CAn we configure Ascom i62 on IPO and use the Avaya IP Endpoint license since Avaya Wireless phones before were Ascom i62 branded with Avaya logo. Or do we have to use only the 3rd Party IP endpoint license?

What is the maximum parties we can have on a single conference call on IPO R11 using analog trunk lines.

Yes. .xml has same host ID listed inside it

I am trying to upload a PLDS license and get the following error "The host ID of branch system and host ID present in the uploaded file are different" I have checked multiple times and the Host ID on the PLDS license file is exactly the same as the system PLDS Host ID. We have even...

I dont know if this is correct platform for my request. We have a customer who has shifted office to San Jose USA and we need a competent Avaya partner to configure their IP Office. Only the basic configuration is required (incoming lines + 15 users + connect it to IP Tel VPN for linking to...

IPO R9.1 and the reception phone is constantly getting call alert from "External" but on picking the phone there will be no caller. This is happening continuously. They are using Analog Trunk lines. On System Status there will be no caller ID for that incoming call and sometimes it shows the...

Is it possible to downgrade an IPO from R10 to R9.1?

One client has 2 systems R10 and they have different FLs (different license owner names also). They purchased the second unit from another party who was shutting down their operation. Now we need to move licenses from one FL to another as they want to use just one system. IS this possible and...

Is there any 3rd party client which can enable video calls between users on IPO having 3rd Party IP Endpoint license?

We have uploaded IPO R10 SFTPH 1 PLDS LIC and R10 Preferred Edition License on a system but when we install the Communicator on PC it shows No License Available. In system configuration the licenses are showing as Valid. What is the cause for this and what is the solution?

Is there any way we can load a PLDS license file onto an R8.1 system? The usual way of Send PLDS file to IP Office is not available on R8.1