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  1. beeezeee

    Scripting Question

    DFKSydney - That makes lots of sense. Thank you. Now, I have an 'undefined identifier is encountered' error. Does this mean I didn't create the voice segment properly? Memory banks are empty! Need to dig back into the books it seems!
  2. beeezeee

    Scripting Question

    Hi everyone. I hope someone can help with this question. I have an application that wants to add an option 4 to have a message played to customers affected by a certain scenario. All the scripting existed. I added the BOLD section. When I try to save, I get a 'Syntax Error or Unsupported...
  3. beeezeee

    Log-in Limit Exceeded - ACD on CC7

    Unfortunately none of these worked. Max 200 setting in all spots. Thanks for the feedback. I'll send out the answer when I get it... Bernie
  4. beeezeee

    Log-in Limit Exceeded - ACD on CC7

    Thanks Perry, I'll let you know tomorrow.
  5. beeezeee

    Log-in Limit Exceeded - ACD on CC7

    Periodically we are experiencing an issue where a rep tries to log into their acd phone and receives a message which states “Log-in Limit Exceeded”. Usually when this happens we have them keep trying and eventually they can log-in. It has happened a few times over the past couple of weeks. When...
  6. beeezeee

    Data From Avaya CC 7.0 to Aspect?

    Good day everyone. This is my first question to the community. Our Call Centre Manager is looking for the column definitions for the file that gets sent from Avaya to Aspect for Performance Management. Asking Avaya about it, they pointed me to Aspect. Asking Aspect about it, they pointed...

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