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  1. SongForWhoever

    CCM 6.0 - iAgentPerformanceStat

    I think I can answer question 1, if the call is carried over from one period to the next?? The 2nd one is still a mystery to me.
  2. SongForWhoever

    CCM 6.0 - iAgentPerformanceStat

    Thanks Nortel4Matt. Something that is baffling me is how can I have '0' DNInIntCalls but have a figure populated under DNInIntCallsTalkTime? Surely that is Contradictory? Here is what I have for 1 agent for 1 15 minute interval: CallsAnswered: 0 TalkTime: 0 BreakTime...
  3. SongForWhoever

    Call force - 2004i phones

    Hi FoneGuy, What does the TNB config look like?
  4. SongForWhoever

    CCM 6.0 - iAgentPerformanceStat

    Hi Guys, First post - be gentle. I have a query regarding a few fields within the iAgentPerformanceStat table on CCMS, the 2 columns I am particularly interested in are CDNCalltransferedtoDN and DNInCall. Here is my question: Agent 'A' transfers a CDN call to Agent 'B' so the...

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