Are you running a night service feature on the system?
If you are then you can check to see if that Line is still assigned in the Ring Groups under the Line Settings tab. If it is set to RG001 then change the RG on that line to another RG (ie. 010) and then test it again.
acutally you can do a LVL II upon reboot and it will take it back to factory default; however, you will lose all programing, keycodes, ect. Also if you if an upgrade was preformed and the NEW factory image of the upgraded software was not loaded you will be back at the defaulted level not the...
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