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  1. callcenter411

    Report Groups folder location

    Thanks for your reply. Actually, I was referring not to the 'canned' reports, but those definitions that are modified and saved in the Report Group folder. I found that the contents are part of one of the MS Access databases, which is why it is not visible.
  2. callcenter411

    Report Groups folder location

    Does anyone know where the contents (report definitions) of the Report Groups folder is stored on CCMA? thanks!

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