Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: JBNB
  • Order by date
  1. JBNB

    SV9100 Call Forwarding Issue For External Callers

    Thanks for the info. We have a contractor looking at the system tomorrow. I'll pass along the info in this thread. Cheers!
  2. JBNB

    SV9100 Call Forwarding Issue For External Callers

    I am not an NEC tech. Just an IT manager trying to figure out a few things. Our phone tech has been unavailable lately. As far as I can tell, the extension (which is mine) is not set to go directly to vm. I'm guessing that setting would be in 47-02 like maybe 47-02-09?
  3. JBNB

    SV9100 Call Forwarding Issue For External Callers

    20-11-12 was unchecked. I enabled it and tried using the All Calls Fowarding option and it still went straight to voicemail, rings on cell phone and the line is now camped/busy.
  4. JBNB

    SV9100 Call Forwarding Issue For External Callers

    Yay, progress! Added a # to the dial string and got different results: Call Forward Busy/No Answer - Seems to be working now. The NEC handset in my office rings four times and then the call is forwarded to my cell. I am able to take the call on my cell. Call Forward All Calls - straight to...
  5. JBNB

    SV9100 Call Forwarding Issue For External Callers

    I tried forwarding to my cell phone with All Calls and with Busy/No Answer. Call Forward Busy/No Answer - straight to voicemail, rings on cell phone and the line is now camped/busy. Call Forward All Calls - straight to voicemail, does not ring on cell phone. It looks like we're not using...
  6. JBNB

    SV9100 Call Forwarding Issue For External Callers

    I'll try using busy/no answer at the end of the day to see what happens. If it ends up camping a line then I'll have to reboot the system. I'd rather not do that during the business day. It's a CP20 The Main Software version is 10.60.53
  7. JBNB

    SV9100 Call Forwarding Issue For External Callers

    Thank you for the reply. 14-01-13 is enabled for all SIP trunks. 14-01-24 is not enabled. I'm not sure if Comwave (I accidentally typed Comcast in my original post...our carrier is Comwave) allows random CPNs. I'll send them an email and find out. Would enabling 14-01-24 for a quick test...
  8. JBNB

    SV9100 Call Forwarding Issue For External Callers

    Hello, we have a SV9100 set up with Comcast SIP and we're having a problem with call forwarding. Our users sometimes need to forward their extensions to their mobile phone. When this is set up, call forwarding works fine when the caller is calling from an internal extension on our SV9100...
  9. JBNB

    SV9100 - All Lines Get Stuck on Busy/Camp

    I have been getting some packet captures and I still have no idea why the lines are getting stuck on Busy/Camp. Here's a sample of what the capture looks like: 160 16:53:19.163932 92.204.172.102 X.X.X.X SIP/SDP 1252 Request: INVITE sip:############@<PUBLIC IP>:5062 | 161 16:53:19.246142...
  10. JBNB

    SV9100 - All Lines Get Stuck on Busy/Camp

    Thank you for the replies. I'll try changing the setting in 14-01-14 and see if it buys me some time. I'm at the point where I'm rebooting the system a few times a day. I'll start capturing packets as well.
  11. JBNB

    SV9100 - All Lines Get Stuck on Busy/Camp

    Hello. We're having another issue with our SV9100 system. After a while our system seems to stop releasing our SIP lines. A line or two will show as Busy/Camp and then after a couple of days it happens to all of our 12 lines. Once that happens I can reboot the system which resolves the issue...
  12. JBNB

    Handset Stuck in &lt;REST&gt; Mode - SV9100

    Thank you! Dialing 7181 resolved the issue. Cheers!
  13. JBNB

    Handset Stuck in &lt;REST&gt; Mode - SV9100

    Hi Everyone, The display on our reception handset (DT500 Series DTK-12D-1) is showing <REST>. Is there any way to get the handset back to normal? It is the only one in our building and I took a look at all of the handset and extension settings and there doesn't appear to be anything set...
  14. JBNB

    SV9100 SIP and 486 BUSY Response

    Adding the the second entry in the DID table seems to have resolved the issue and the system is now routing incoming and outgoing calls correctly. Incoming callers are no longer getting a busy signal. Thank you for your help!!
  15. JBNB

    SV9100 SIP and 486 BUSY Response

    Hoping to hear back from NEC today. CorelTech - Will try setting 22-11-01 as our business line once I get a chance to test with our service provider. Daniel RO - Do you mean DID Translation Table Entry 2? Right now only entry 1 has a number set on it (our pilot number).
  16. JBNB

    SV9100 SIP and 486 BUSY Response

    It looks like SIP is registered. The UserID is showing the pilot number provided by our SIP provider (example 1221234567). ----------------------------------- IP TRUNK REGISTRATION INFORMATION ----------------------------------- H.323 TRUNK: not REGISTERED to GK (SD) SIP TRUNK...
  17. JBNB

    SV9100 SIP and 486 BUSY Response

    Thanks for the info. I will take a look when I am back in the office tomorrow.
  18. JBNB

    SV9100 SIP and 486 BUSY Response

    Thanks for responding. I'm a networking guy but I have no phone or VoIP experience so I'm sure that I'm going to mess up the terminology even more. Our phone contractor programmed the SV9100 and has reached out to NEC for assistance. Our SIP provider "camped" the number on the pilot. I'm not...
  19. JBNB

    SV9100 SIP and 486 BUSY Response

    Hello, we have a SV9100 system that has been switched over to SIP. Incoming and outgoing calls worked for a couple of days and then all of a sudden all incoming callers receive a busy response. Our VOIP provider is seeing a 486 BUSY response when our main number is called. Nothing was changed...
  20. JBNB

    SV9100 Busy Sound when Dialing Extension

    Hello, We recently got a SV9100 system installed at one of our sites. We have been getting complaints from callers who are wondering why the extensions are always busy. It turns out that when someone dials an extension number there is a quick busy signal type sound before the person either...

Part and Inventory Search

Back
Top