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If this is a 200ICP check your CPN settings in forms 19, 22 and 54. I had an issue not long ago when a fiber was cut and the carrier rerouted service to another location. When that happened outgoing calls stopped working. The CO calls were routed to wasn't seeing the correct number of digits...

I have an MXe-III platform running SP 8.0. This replaced an old Avaya G3 that used bridged appearances, and I set up Group Park for them to use so they could answer incoming calls but pick them up from another phone if/when necessary. The Group Park feature works great except that the phone that...

I have a site that received new 5330 IP sets but was unable to register them, showing L2 DL Error. Upon investigating I found this was due to the software level in the PBX, so the PBX was upgraded to 5.0.2.14. Once the upgrade was complete and PBX restarted the 5330 sets registered successfully...

joe2938 - my apologies as I see I wasn't clear. I do have a TN464 installed but according to documentation I also need the TN778 packet interface to support the D-channel signaling if I'm understanding it correctly. I did try setting up the trunk group but when I attempted to program the...

Can anyone confirm if a G3siV6i.02.1.125.1 will support a PRI? I found documentation indicating it IS possible when using a TN778 but the PBX itself will not let me install it, I've verified that the licensing has ISDN-PRI set to yes. I've never installed a PRI on anything this old before, if...

Thanks, you were on the right track. Looked further into this and found that LDN0 was removed as it was previously thought unnecessary...(d'oh!). Programmed a generic 4-digit ext for LDN0, problem solved.

Nortel CS1000 rel 3.0 - For an unknown reason all incoming DIDs are suddenly ringing the attendant console instead of their respective phones. The incoming digits match the extensions so there is no IDC table, and no changes have been made to any route. DIDs are coming in on a PRI so I was able...

SherWat - thank you! I did verify that we have package 127 and DSX listed in the FTR_DATA. How do you specifically test the functionality of the CTIA? I have no experience with these.

Trying to add an M3905 phone to a CS1000 rel 7.6 with a CTIA module. Documentation on the CTIA says you need CLS DSX (or DSI, can't tell for sure), however I'm getting SCH0341 when trying to make the CLS change. My guess is a missing software package, can anyone confirm? I have found very little...

Thanks KCFLHRC! I have spoken with some of our engineers on the issue and they came to the same conclusion.

I have two option 61Cs tied together with a PRI. I have been seeing issues with the circuit bouncing and there appears to be slips occurring as well. Hardware has been replaced on both ends and the two buildings are linked via fiber so there doesn't appear to be a cabling issue. I am suspecting...

I am using 9611 phones and when the user is on an active call the other end will suddenly hear music as if the user put them on hold. The music will play for a few seconds, then reconnect without the user ever placing the caller on hold. This is happening to several phones but I've never heard...

I did attempt to set the trunk type as DIOD, but my signaling options are immediate or wink and these are standard ground-start trunks so I don't think it's going to work.

Definity G3 platform

When attempting to build a new CO trunk group using a TN429D, I'm getting a message saying object and port types are inconsistent when I try to program the port assignments. Any suggestions?

Is it possible to set up time of day routing in the CS1000? Here's my scenario: A site has a toll-free number coming into the faciltiy. The toll-free provider has already said they can't do anything on their end as far as changing the DNIS digits is concerned. The DNIS digits coming into the PBX...

My USB headset suddenly stopped working on my 1140e set. I replaced the headset and phone but still no good. Found a brand new phone and headset, still no good. Tried soft phones and other 1140e sets, still no good. They were working great then suddenly stopped, haven't touched anything in the...

Customer upgraded CS1000 to 5.5 and now on their M3905 sets the phones remain off-hook after a call. User must disconnect the headset for key to release. This problem is causing incoming calls to buzz instead of ringing normally when they're not on the phone. Customer said this started happening...

Have an old option 11c, the time in LD 2 is correct but the phones don't reflect what is showing in LD 2. The only solution I've found is to unplug/plug in phone and then it shows correctly, but this is a hotel with numerous phones that need to be updated. Any ideas?

Thanks trvlr1. The problem was not with the DMI, it is ok. It turns out that in the RDB for the 911 route, CDR option OPD (outpulsed digits) was set to NO. I changed that to YES and the PBX is outputting all 3 digits now so this issue is resolved. Thanks for your reply.