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  1. SMGJAvaya

    Avaya IP Softphone iClarity error

    Hello – We are just starting to rollout Avaya Ip Softphones. I’ve installed Avaya Ip Softphone R3, I have also downloaded and installed the SP however; when I try to launch it I get the following error: "Avaya iClarity IP Audio has detected an internal erro and must close Avaya IP softphone...
  2. SMGJAvaya

    Option to leave a VM while onhold?

    Hi All, One of my customers would like to give their customers an option to leave a message when placed on-hold. They do not want to use a vector or split to accomplish this. Running Avaya S8710's, CM 3.1. Phones are basic digital sets 6400 series. Problem: This clinic gets a large amount of...
  3. SMGJAvaya

    Call Accounting Software - Other then MicroCall.

    Thanks MQH12! It looks like it is called eCAS - looks very good. Thank you.
  4. SMGJAvaya

    Not getting personal greeting for one Sub in MM.

    Thanks for all of the info - we are still not working? Checked everyithing suggested, Avaya has had the ticket for a week now tried many things but no fix yet...
  5. SMGJAvaya

    Call Accounting Software - Other then MicroCall.

    Hello - Just wondering if someone has a good call accounting program other than MicroCall? We are really not getting what we need from MicroTel and we have been even less pleased with their poor customers service/support. We like the cost of the software, thats about it. Thanks in advance for...
  6. SMGJAvaya

    Not getting personal greeting for one Sub in MM.

    Hello-I’m having an issue with Modular Messaging (I think). Today I added a new station in the switch w/ standard cover to MM then created the new subscriber in MM as I normally do. This afternoon I get a call from the customer stating that when callers call their extension and go to cover the...
  7. SMGJAvaya

    Activating SA8202 for intra switch CDR?

    We are looking at activating SA8202 for intra switch CDR however we ran across the warning below when reachering this. Currently we are S8710 CM 3.1.5. Has anyone run into issues when activating this? Should we stay away from this? Thanks in advance for the reply! "Warning: Special...

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