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We currently use Nice Call Recording version 8.9 with Nortel CCMS7. We're going to be upgrading to the Avaya Aura Contact Center 6.2 soon and as of yet our NICE vendor has been unable to confirm if the combination will work or not. Anyone out there know one way or the other? Thanks

Server unreachable is a weird error to get. Usually if they can get to the Symposium/CC server they should be able to at least load the realtime page. After that if they are unable to get a multicast/unicast stream then it will load the displays but say "No data".

If you just need LoggedInTime have you thought about querying the dAgentPerformanceStat as there is a LoggedInTime column in that table. The benefit of using the dAgentPerformanceStat table is that shifts that last past midnight are broken into the two different days. So you don't end up with a...

Hey, We have a need to provide a large client access to real time displays from a remote location. Just wondering what methods people have used to accomplish this and if anyone has had luck using SSL VPN to put the displays external to their company. Thanks!

ld 82 lst acd Got me what I needed, thanks!

Greetings, We're at our limit of ACD licenses and I need to setup some additional phones. I know we have a number of phones that have gotten "lost in the abyss" and I'm looking to audit our current phones for those that have ACD on them. What would be the best way to go about compiling a list...

Verified the card has the correct network settings. What load and command would I use to disable specific ports? Thanks

Well we traced a number of calls and they all landed back on a single MC32S card. The puzzling thing is that we have an even larger number of i2004 phones that are using DSP on that specific card and no one else is reporting any issues. Would it be possible that only specific ports on the card...

We have more than enough DSP resources and there shouldn't be any network issues. I've been monitoring one of the phone connections specifically. The weird thing is that they all seem to happen at once. Like a lot of people will have the issue at the same time and then be fine for a bit...

Hello, we're currently using a number of i2004 and i2050 phones (about 80 of them) and seem to be getting intermittent one-sided conversations (can hear the agent on the ipphone but agent cannot hear person on other end). We're running a signaling server and a mix of MC32 and MC32S cards. We've...

I don't suppose CC7 adds an "Application/Script" column to identify the primary application that queued the call?

Ok how long do you want the call to wait before routing it? The easiest way to do it is to give those 3 agents a skillset. You can mess around with the skillset priority to decide which order it should hunt for the agents. Also why use a loop at all if there's a specific amount of time you want...