Search results for query: *

tlpeter, I agree that TAPI may be the answer, but some of the posts on this thread are stating that it would be extremely difficult to integrate. That I would have to build a C++ wrapper to get it to work. That seems ridiculous. Maybe I'm misunderstanding how the TAPI works. Is there an easy...

Another possible workaround: Can VM Pro send an email to the user of the extension that it sends the call to? Like below: 1. Call comes in. 2. VM Pro picks up call. 3. VM Pro transfers to extension. 4. VM Pro immediately sends an email to the user of the extension. ?

intrigrant, well, then i go back to the question regarding the vb scripting. Is it possible to find an available caller in a hunt group via the vb scripting in VM Pro? Do you know the answer to that? If so, then our original plan would work.

tlpeter, I think you are right about using the TAPI. If I understand correctly, this is the way it works: (Prerequisite: Install/Enable/Configure the TAPI Link Pro on the server machine - NO NEED TO INSTALL ANY TAPI DRIVER ON THE REPs MACHINES AS THEY ARE ALREADY PART OF WINDOWS?) 1. Call...

Can't we write a vbscript to lookup available users in a user group, and then direct the call to that extension? Is that possible? If so, that should solve the problem.

Yes, VM Pro transfers to an extension/user. But, VM Pro is determining who this is sent to based on a particular hunt group, and who is not busy on the phone at the time. So, yes, we define the hunt groups, but we don't know which extension was chosen when VM Pro does the actual transfer...

Here's the situation: We are currently using VM Pro and we have a workflow where a incoming call comes in and then is transferred (by a transfer action) to one of our helpdesk representatives. Obviously, VM Pro is determining what helpdesk rep is available for the transfer and then doing the...