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Thank you for the update. We are a nonprofit and were given this system many years ago. I have no other software discs. Is the RCC 2.45.101 available from somewhere online that I can download? As far as the server software, we are running Voice Mail Version: 31.10.14.22, with RCC v 2.2.116...

am attaching a Summary report I don’t understand. The “Presented Calls” = 255, which is, as far as I am able to tell, the maximum total umber of calls that came into the call center during the period. The “No. of Answered Call Transactions” = 238 are the number of calls the telephone agents...

I have this figured out and the reports now work. If anyone else has this issue, feel free to post or contact me

I have finally gotten the CCRS and RCC installed. I have skillsets assigned, wallboards setup, users configured, connected and data loaded. I confirmed the calls are being downloaded as there are now 1796 calls in the database whereas yesterday there were only 1719. Any reports that are run...

Yes - that worked perfectly. Thank you.

I have finally been able to get the RCC installed and connected, updated with current info, skillsets assigned, wallboards running on 3 different pcs - all was good. I then went to run my first report, "Answered Calls Report" but the year drop downs only go from 2003 to 2008. I opened other...

We dont have BCM. We only have CallPilot 150. The IPA for the CallPilot is .20 and I've tried that many times. I've also tried .20:8088, and all the other standard ports like 80, 2222, 2223, 2224 all with SSL checked on. I dont undersatnd why this isnt connecting. Is there anything I can look...

I finally was able to get a dedicated PC to install the reporting software on. The Call Center Reporting Server installed without error and is using all default settings; listening on 8088 and SSL is checked. Clicking TEST CONFIG results in successful tests. The Reporting for Call Center Client...

I have worked on this now for four days. VERY frustrating! I have a box with a clean install of XPP SP3, no av, windows firewall off, no other apps. Installed IIS, rebooted; installed java, rebooted; installed ccas, opened the config window, unchecked "Use SSL", it all passed; installed...