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  • Users: Tiedo
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  1. Tiedo

    Mirroring Skillset assignments from one skillset to another in AACC 6.3

    Situation: I built a new skillset for a new campaign we are launching. I need to mirror the agents assigned along with their priority settings from another skillset to this new skillset. Normally filtering would help with the assignments but this skillset needs to contain agents from...
  2. Tiedo

    Anyone recently retire a CS1000 running 7.5 with ACD agent licensing?

    I am looking to expand my licensing and in hopes to safe some money. Curious if anyone recently retired their CS1000 running 7.5? Please contact me. Thanks, Shawn
  3. Tiedo

    How to change .wav filename sent by CallPilot's Message Forwarding

    I was wondering if anyone has changed the filename for .wav files received when enabling Message Forwarding via Nortel CallPilot 5.0? Our systems default is voice_000.wav. It seems as though the system had the intention to utilize the _000 for numbering these messages, however, every email...
  4. Tiedo

    CallPilot undeliverables when mailbox user enables an MS Out-of-Office

    When our Outlook users enable their Out-of-Office via Outlook and an external caller leaves a VM. The message fowarding sends the VM to the user then Outlook attempts to send its autoreply...results are the VM user receives a postmaster undeliverable as the address is not a valid address...
  5. Tiedo

    TM 3.0 - Trying to setup several current processes as a service

    thread798-1583092 - Discusses the Scheduler...I found the executable (SCHQUE.exe) but I don't know the parameters that I need in order to launch this via command line. Anyone have any ideas or possibly done this? Thanks,
  6. Tiedo

    Intercom all members of DIG group???

    That's fantastic!!! Thank you. Only negatives are: - The system only supports 0-19 DNs per Group No.. - The GPC key is a dial down (hotline)...wish the system would prompt place caller to enter group number...I forsee several key assignments. Thanks again as this is exactly what I was needing.
  7. Tiedo

    Intercom all members of DIG group???

    I read a few other threads discussing this same topic, however, I need a way to take multiple - 3902s and brodcast (aka. intercom) 1 one-way minimum or 2-way (preferred). Key x DIG xxxx yyy R or V works great for individual members but how can I "page" through multiple sets? Im open to...
  8. Tiedo

    CallPilot 1005r Rls. 5 Backup error

    I am receiving a similar error when attempting to backup User Archives... 100302 1737 - Item 'd:\nortel\temp\User.txt' has been skipped (error: 41816). 100302 1737 - Item 'Temp | mailbox | 4818' has been skipped (error: 41816). 100302 1737 - Item 'John | Reddy | 4704' has been skipped (error...
  9. Tiedo

    CallPilot faxing

    E33t - Did you resolve this issue? I'm experiencing the same issue...can't seem to find the problem. All settings within CP (From what I see) look to support the fax being sent. Any ideas?

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