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Just wanted to say thanks to everyone who responded...as usual, super helpful responses and a great forum to be part of. We had a unit overnighted and our local programmer made time to come in and configure it. It's working fine, no more grinding noises indicating imminent failure!

WikiTech thanks for the reply. Is there any way to physically back up the data on that drive and restore it to a new module? I've searched the forums and there is some indication that there is not and that we should copy down all of our announcements etc. Thanks again PK

Tommy, thanks for the excellent reply. Since you indicate there is no fan in these power supplies, I just had a closer look, and I believe the grinding noise is not coming from the power supply after all but from the 007 MLM module right next to it. In fact, if I cut power from the far left...

Hello. We have a Merlin Legend system with two power supplies. The "center" one has a fan that started to whirr and grind this morning, the classic bearing failure noise. My research indicates that swapping out the module is the way to go. I am wondering if there is a way to tell what power...

TouchToneTommy, it sounds like you have described our system very accurately. As far as I can tell, it is wired as you describe, it was part of an AT&T/Avaya install years ago, and we keep putting off replacement because of other projects getting in the way. I have also heard these systems tend...

I starred his post the same day I replied to it..if it didn't take I will do it again. PK

Thank you TouchToneTommy~ THis is exactly what I was looking for. PK

Thank you both for answering, it is much appreciated. I have done some more searching, I think I am almost there, I just need to figure out what cable I should be using and where to plug it into the Merlin system. I think I am supposed to use a serial connector from the laptop, but I do not know...

Hello. We have an old Merlin Legend system and I'm trying to get it properly documented for our newtork. I have an old PRN file, a text file that an admin retrieved from the system somehow...I think he used a laptop connected to the system. I would like to retrieve an updated copy of this file...

Thanks TTT. So, if I am not mistaken, this method still uses another port on our system? I was hoping there was a way to "link" the two handsets so they share the port. Is this something the "Adjunct" port underneath the handset does? Thanks PK

Hello, we have an old Merlin Legend system. One of our users wants another handset on a table in his office with the same extension as his desk phone. Is this possible with our system? Our handsets are MLX10-DP and our modules are 408 GS/LS MLX. The documentation is not clear, although we have...

Thanks cvrbob. Sorry it took so long to confirm, but I think it should read *14 for that last line, at least that is how it works on our system. Also, we have to hit enter as a last step to complete the process. At least, that is how I was finally able to do it. Thanks! PK

Hello. We have a Merlin Legend system with MLX10-DP handsets. For most users, when they pickup their handset, they get an inside line (a button labeled "SA-RING" on the handset). These users have to dial 9 to get an outside line One user has a direct dial number. When he picks up his handset...

One of our senior partners wants to replace a colleague's Merlin MLX-10DP with an old rotary dial phone they are getting off ebay for April Fool's. Ah, the things I get asked to do. I'm not sure if this is possible with our system. This person wants to be able to forward calls etc. from the...

Hi. We are using a Merlin Legend phone system. I have always understood our system to limit conference calls to three inside and two outside lines. Does anyone know of a workaround for the 2 outside line limits? Does anyone know if you can "daisy chain" or conference in a conference call? For...

Thanks so much for your responses. When you say to reinitialize the mailbox, do you mean to delete it then recreate it? Or is there a menu option I don't see on my (admittedly) abbreviated system map. If you do mean to delete and recreate it, how do I make sure I set it up the same way? I'm...

Thanks for your quick response. My boss swears we never had the last outgoing segment, "At the tone, please leave your name, telephone number, and a brief message. Beep" She seems to think callers would simply hear the beep. I disagree...I think the way you have it is correct. However, if I...

Hello. I'm new to this forum. We have a Merlin Legend system. One of our receptionists managed to break something. We use the night service for our nighttime outgoing message (which includes dial by name instructions etc.) The issue I'm having is that the general mailbox personal greeting...