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  1. bobertb

    Nortel M3900 Series Meridian CTI Adapter

    Does anybody know where we can purchase 6- NTMN70AA Nortel M3900 Series Meridian CTI Adapter All of our vendors are telling us they cannot find any. When we google it and find sites that list them when we call them the part is never in stock. Thanks for you help.
  2. bobertb

    How to Forward Calls to an Auto Attendant/CCR

    Thanks for your response CurlyCord Where's why I'm trying to get a set to forward to an AA. Scenario: User is the "Receptionist" for a small business. The Main # is a DID that only rings at her desk. If she doesn't answer, the call needs to go an AA. As you noted, using AA to answer the...
  3. bobertb

    How to Forward Calls to an Auto Attendant/CCR

    I need to forward calls to a particular set to an Auto Attendant/CCR. Required: Allow Forwarding of a DID (Trg Line) ringing on the set to AA/CCR Optional: Allow Intercom calls to also Forward the the same AA/CCR I've already considered having the DID answered by AA based on number of...
  4. bobertb

    Change outbound Caller ID for 911 calls on BCM 400

    On a BCM 400... For sets that send their DID as CLID, is there anyway to send out a different number (i.e the Main #) when the set makes a 911 call?
  5. bobertb

    DA Cook Announcer Quick Ref

    Here is a Quick Reference card for the NT5M Announcer. See attached Does anyone know how to get it in the "SEL" mode without a power cycle. Meaning...can you listen to announcements without a power cycle...
  6. bobertb

    Using a DATA TN (16-31) as a MARP TN

    I'm looking to build a 2616 DATA TN (16-31) to use it as the MARP set for a number of DN's. I swear I have done this in the past but I've forgotten the hows & whys.. Pbx Rls 5.0 I try to... NEW > 2616 > TN 4-0-1-16 and get: SCH 3938 "TN types for voice and data ports of a Digital set do not...
  7. bobertb

    VMpro Upgrade r8.1 to R9.1.10 Windows Server

    Guys. Thanks for your advice! My upgrade went flawless. Did not lose any data. Can anyone answer this: When upgrading VMPro, the advice is to make a backup of the VM folder and/or the various sub-folders i.e. Accounts,Wavs,etc. To what extent are these files/folders "universal" between the...
  8. bobertb

    VMpro Upgrade r8.1 to R9.1.10 Windows Server

    I haven't been lucky enough to upgrade a Windows installation of VMPro so I have some lame questions. A couple of questions.. I'm going from 8.1 to 9.1 1). Do I just launch the 9.1 Installer on the Windows machine and it just automagically upgrades? 2.0 If that has issues and is missing data...
  9. bobertb

    Upgrading R8.1 to R10 Can't preload the Licenses

    To all those who answered my query THANKS. Mailbu1979: "Open another manager instance"....Good to know. I would've be afraid of running two Managers while upgrading. Tlpeter: I did read that in the manual...so I would copy the renamed PLDSkeys.xml license file into the primary folder BEFORE...
  10. bobertb

    Upgrading R8.1 to R10 Can't preload the Licenses

    I have upgraded a few R9.0 to R10.x with out issue. This morning I went to do a R8.1(65) to R10. I had an irritating surprise. The first thing I wanted to do was to upload the new R10 PLDS xml license file to the Ipo prior to runnong the upgrade. I did not get the LICENSE>REMOTE SERVER tab in...
  11. bobertb

    Downgrading R10 to R9.1

    I've never have had the need to downgrade a version of an Ipo. I would like to prepare for the inevitable... For a test, I would like to upgrade my latest R9.1 lab system to the latest R10. Do I: Upgrade 9.1 to 10.X via Manager Reload the 9.1 Manager on my PC (or change Manager Directory to...
  12. bobertb

    Descriptions of Voice Quality Issues. Hiss, Static, Echo, Crosstalk etc.

    When a user tells you their calls sound like "X"..... Here are some examples of "X" -[spin2] http://www.cisco.com/c/en/us/support/docs/voice/voice-quality/30141-symptoms.html
  13. bobertb

    Config files not appearing in Manager folder on Windows 10

    Case Closed. Implemented suggested work around. After beating this dead horse, and finding that no matter what we did to destroy any remnants of Manager old inaccessible .cfg.& .bak files would magically come back into the Manager folder, I did, as advised, change the working directory of the...
  14. bobertb

    Voicemail UNOBTAINABLE due to VmPro voicemail password mismatch with IpO Security (EXAMPLE)

    Scenario: Break VmPro by changing the Voicemail password in the client to mismatch the Voicemail password in IpO Security settings Dial Voicemail i.e.*17 Get "Unobtainable" on the display Monitor shows the failure See attached for...
  15. bobertb

    Config files not appearing in Manager folder on Windows 10

    I agree with the workaround of changing the working directory for .cfg files to one I "own". But I'm still experimenting. Here is the latest...which I can't beleive!!!! I opened a ticket with our 3rd party IT support group. They spent a lot of time experimenting with file/folder permissions. No...
  16. bobertb

    Config files not appearing in Manager folder on Windows 10

    I found references to this issue in some older posts but I need to bring it up again. OS: Win10 upgraded from WIN 8.1 Manager 9.1 or 10.0 ISSUE: When opening Manager, your CAN view and open all sites .cfg & .bak files. However, you CAN'T find these files in the MANAGER folder using Explorer or...
  17. bobertb

    Paging-Bogen Need Zone Paging plus Emergency All Call over sets and External Speakers

    Hmmmm...You're right. No file to see. Try it again. After playing around it appears this file sharing site doesn't like: Power Point Files File names with too many characters and/or special characters. I dumbed down the filename and saved as a PDF I tried it and got the...
  18. bobertb

    Paging-Bogen Need Zone Paging plus Emergency All Call over sets and External Speakers

    If you're using Bogen, here is a solution to allow: Access to External only Zone paging Emergency page to All Zones including Phone sets See Attachedhttp://files.engineering.com/getfile.aspx?folder=00d734b4-2e5e-44c9-9d90-5741b0b53dbd&file=Bogen_Zone_&_All_Call_solution.pptx
  19. bobertb

    9608 set. What's Inside It

    Primary reason to open up the phone: Pure curiosity. I come from a time where you had to fix stuff...not just throw it away and buy a new on. Secondary reason: Now I know how easy/hard it will be to open up the phone and interface to the speaker when the crazy request comes along from a...
  20. bobertb

    9608 set. What's Inside It

    I took a 9608 apart just to see what's inside. http://files.engineering.com/getfile.aspx?folder=e86950c0-4920-41fb-b098-16e8ab90f15e&file=IMG_7342_cr.png http://files.engineering.com/getfile.aspx?folder=f3db86db-ea88-4f73-ab0b-990037490027&file=phone_2.jpg...

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