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Wrap-Up after internal transfer
Hi Raymondo, I can only speak for the old version (8.4), because we have not the 9.XX. Your question for the report: The wrap up times are normally in the calldetail and call_today tables. "out_wrap"/inc_wrap". Maybe it is changed in the newer version? I don´t believe this. If you have any...- bulat42
- Post #7
- Forum: Aspect contact/call center solutions
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Wrap-Up after internal transfer
Hi, thank you for help. But I tried all configurations in the cos without success. Two days ago I found this information in the aspect support site: · You cannot go to Wrap-up after transfering a call. Fixes : · This Capability was added as new feature with CallCenter version 9.- bulat42
- Post #3
- Forum: Aspect contact/call center solutions
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Wrap-Up after internal transfer
Hi all, we use an old version from aspect callcenter (8.4) and I am looking for a solution to set the agents into a "wrap up" state after tranferring the calls to another cct by using #9xxx. It works only after tranfering the calls to outside destinations. But if the agents transfer the calls...- bulat42
- Thread
- Replies: 7
- Forum: Aspect contact/call center solutions
