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too cool....thanks everyone for the info. still waiting to see what customer is going to decide.

Thanks again everyone....TouchToneTommy, I like the Partner scenarios. I guess I'll look around to see how much pricing and availability on those units. Thanks again and I knew I would get an answer here.

Thank you all for the info. How hard is it to program the Nortel CICS? As far as the Avaya, what unit(s) are we talking about? Thanks again.

ok, what phone systems would do the job? what units/cards would be required? I've setup simple partner 5x9 setups but nothing like this....I do appreciate the tips.

Good Morning Everyone, I have a business with 4 incoming pots lines, no phone system, an analog set with 4 incoming ports to answer them. Here's the situation, If they are on line 1 with a customer, and if line 2, 3, 4 ring, they want something that will automatically answer and place them on...

TouchToneTommy, I did exactly what you said and it WORKED!!! I had my fingers crossed and reread what you said and it suddenly clicked in my head. Thanks again for your expertise.....now to look for conferencing options is next on the agenda! Sincerely, I appreciate your response

thank you so much for clearing that up for me. I'm still not 100% clear, however I think I can look through the fog...thanks again for the help!!!!

TouchToneTommy, Can you explain a little bit better..sorry. Here's what I did. I created a system admin password so I could connect. Then I made my changes and saved the config to my desktop on my laptop. Next, I "send system info to internal memory". Finally I "restore system translations...

Good morning all, I am trying to program some buttons on partner 18D sets on a Partner 509 r8 processor card via the pc Administration, however my changes aren't taking. Can anyone assist? I add an "last number dialed" button and then do the "Send system information to internal memory" since I...

Thank you for that awesome info!!!! I found serveral in my area...thanks again.

Thank you for such a wonderfull forum. I have a general question and hoping you guys can lend a hand. Where is a good reputable place to purchase an Avaya Partner ACS system. I'm looking for something that will accomodate 4 lines and 13 extensions. I'm in the Texas area(San Antonio), however...