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I have 2 users who are running CAD8.5 and using CIPC. Also, the UCCX ver is 8.5.1.11001-35. User one, there is no issues whatsoever including all screens appearing as they should. However, when user 2 ends a call, the "wrap up" screen does not appear at all. The only item I can find in the...

I have a number of BCM50's that if the user exits VM improperly, the user gets a "mailbox in use" msg when trying to access messages. Other than rebooting, what is the easiest way to free up the MB and why is this occuring on a frequent basis?

I have a CUCM 7.1.5 that has a couple of 7962 sets running 5 hours ahead of time. All other sets are OK. How would I change the time on these sets or force the correct time to them?

I am on a CUCM 6.1.4. I have a 7962 set that appears to have lost all its ringtones. I have located the .xml file in the tftp File Mgmt and would like to reset that service as per info I have received from troubleshooting investigation. I do not see an option to reset, only upload the file. Any...

I have a BCM 400, 3.7 that is constantly resetting. The only recurring event is 247. Event code: 247 Reset: No Description: An invalid channel related event was received. Action: Record the event message and contact your local support group. The DSM 32 nad the BFT have both been replaced, yet...

Soory...Yes we are using PRI.

Can the 3.7 be programmed to send out a company name on the outgoing calls?

Problem solved.... The issue was a icon known as "pop to top" which had been activated.

I have a Attendant Console user with a Cisco 7961 set. The user has the AC active, but minimized. Any activity on the 7961 set brings up the AC on the screen. Is this something that can be changed or is this just the way it is? The vesrion of CCM is 4.2.

I have a CCM 4.1 that is showing the corrcet time. All related servers are also showing the correct time. However, since the DST change on the weekend all VOIP sets (7941G)are still showing as 1 hour behind. Any suggestions?

I have a BCM50 version 1.0 that does not have the DST patch. Can the DST patch be applied to the 1.0 or does it have to be upgraded to 2.0

Thanks for the info, we have made a change on the one port and the customer is monitoring. Will let you know.

Groundratt, Thanks for your input. How would caller ID affect or cut off a fax in mid transmission.

I have a Cisco VG224 with some analog fax lines working off of it. Recently, fax machines are getting cut off and either recieving or sending only a few pages bfore transmission is lost. This was only happening on 4 of the 24 ports. Any thoughts??

I understand that after a BCM is rebooted, the alarm log is cleared out and you will only see the power up alarms. Is there any way to retrieve the alarms prior generated prior to the system reboot. System is a BCM 450 R1

I have a BCM 400 (4.0.2.03a) that has had the DST patch applied previously. This past weekend, the time changed in the Element Manager but was not reflected on the sets. The onsite tech changed the time in telset programming to rectify. Any thoughts as to why the change did not take place on the...