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thread58-1470725 Having the exact same problem. It happens randomly, sometimes it restarts fine, sometimes it hangs on the System is Down message.. only thing that works on that message is to hold the power button then start the system again. HP says it's SCO's fault. SCO said it's HP's...

Today we turned off the delay between calls for the call center skillset. I though that by doing this the agents would receive incoming calls inmediately after their current call was hanged.. But what I'm seeing is that while the agents are on a call, their stations alert them of another call...

Thanks everyone.. will start by training the users and see what happens.. Hopefully no other action would be needed.

Sorry if I'm note being clear enough. Never had to deal with this before, please bear with me. I don't want them to receive the calls from other internal stations.. I was able to control external users on the AA dialing those extensions by disabling the DN as suggested by SupportDude.. What I...

6 Stations, not all used at the same time (most of the time 4 agents logged) There are 7 agents in total.

Thanks SupportDude, I already tried that, but that won't allow people on the AA to dial an extension directly. I'm guessing this would have to be done, if possible, directly on the MICS.. I want those stations to be used for call center purposes only.

I'm currently using CallPilot 150, so far so good.. The only thing I really need is to disable direct dialing for the stations at the call center. For example, if I dial Intercom xxx I don't want the call center stations to be able to receive those calls while there's an agent logged to a...