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Unfortunately that's not an option. The direct lines are separate because they are a different company. The receptionist for the hunt group only works for that particular company. There's not "main line". If there's not a way for the PBX to recognize the call waiting, is there a way to set...

Sorry for my ignorance - I havent' work on the telecom side for a while. Ok, the T1 comes through the IAD and down through to the PBX which then assigns the different lines to specific extensions or calling group. We have 3 lines that go directly to 3 separate extensions which then rollover...

Ok, so we actually have a IAD that feeds to our Merlin Legend R3 with Merlin Mail module (old system). i can't print because i only have the 20L console - not software. The user in question has ext 12 with a specific line 807 assigned to him only. He has no other physical line or hunt group...

We have a T1 through XO Comm that terminates with AT&T so I assume there's PRI.

So i have a user who has a direct line assigned to his phone only and AT&T gives us call waiting. How can I get the Merlin Legend to recognize the 2nd call via call waiting and send it to voicemail?

Yes, it allows me to set the parameter to "split" but is there any additional programming required to make the split allocation work? The manual says there are extra steps to take, but it doesn't list them.

Does anyone know what "extra steps" need to be taken when you want to split the port allocation on a 6 port Merlin Mail so 2 are call answering service and 4 are used for auto attendant service? The manual says it can be done but that special instructions need to be followed. Any help is...