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Hi I have an NS700 @ V004.60012 & intend to upgrade to V9. Can I do this in one hop, or would I need to upgrade in two steps ie V4-V6 then V6-V9 or V4-V8 then V8-V9 Mick

I've tried different browsers and low quality wav formats, but the greetings just don't upload. I even tried downloading the existing OGM & uploading it to another 'location'. Nothing Don't really want to upgrade the firmware remotely so it looks like a trip to site...

Hi I have an NS700 with 004.60012 firmware (yes I know I should upgrade) I'm trying to upload two new OGMs via File - Import message from PC to PBX Tried empty locations ie 11 & 12 (OGMs 511 & 512) and also the greeting format is 16 bit 8KHz mono wav (file name is also short) Looks like they...

Hi Bill Did you sort this out in the end? Mick

Will give it a try - thanks guys. I may also suggest upgrading to R6 for continued support

System 015 is the latest patch on there, which to my knowledge was the most up to date system patch

This happens when the phone is idle. Target lines are primed to their programmed destination

Most of the time the calls go to the correct extn. However, occasionally, and there is no logic to when, the calls ring the extn for two rings then divert to 221 (reception). I have checked all forwarding, line redirection, prime extns, everything I can think of

A customers BCM50 R2 with latest patches has a strange problem that only started happening a few months ago. Incoming PRI DDI calls and h323 ip calls to just 2 extns occasionally ring twice then forward to 221. No forwarding is set, prime extns on target lines are themselves, DRT is off...

No difference in day or night mode. All VM DNs have full line Pool access and redirect allowed, but still no joy

I have already set line pool access (& redirect) to DN 334, are there other VM DNs?

Allow redirect is set, and I can answer a call not routed via AA and transfer it externally. Only externally forwarded calls (fwd no answer OR fwd all) via AA do not work. Frustratingly, on my demo BCM50 it works fine, albeit using BRI trunks. I assume that being able to transfer externally and...

Hello Guys, BCM50 R6 with analogue trunks (supervision activated) AA answers all calls during the day & night. At night option 2 goes straight to a mobile/cell, this works fine. During the day option 2 rings a deskphone with call fwd external set to the mobile. Works internally, but doesn't when...

We had issues with a home made cable, the Nortel one was £99, but found that a shielded 5m cable worked fine for £10

We've programmed SIP trunks but cannot get them to work, and Avaya/Nortel just come back with the excuse that Gradwell aren't supported on the BCM50. I am also willing to pay someone to log on to my BCM50 either via ISDN2 or Logmein to program the trunks correctly, as I suspect we may not have...

A customer has a R3 BCM50 and we are looking to provide hosted IP or SIP trunks to replace the ISDN2s. As we cannot provide SIP even if we upgrade him to R6, I am looking to supply a SIP to BRI gateway. Does anyone have experience with Mediatrix, Patten or Sangoma gateways, who would be willing...

Try making the second & third DTMs clock internally. Not a fix, just a possibility

A BCM50b R3 won't boot, and I have tried 3 working HDDs in the unit, and all of these HDDs are OK in another R3 system. I suspect the CCU may be duff, as I have changed the SATA & power connector to the HDD. Any other input guys?

It may be the same PSU, but has a different connector. Gordon, have you tried www.thetelecomshop.co.uk? They have plenty of used Nortel kit

I have 2 dead R3 HDDs, both Seagate 80Gb, but no working unit to re-image these from. Can I use Acronis & the R3 imaging DVD to resurrect the drives, rather than buy a multi-version unit?