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Yep, I pointed the DID to the main VM in System Speed Calls Assignment, and that worked. Thank you all!

We have a Mitel ICP 3300. We have both daytime and night-time greetings. Currently, all incoming calls are sent to the daytime greeting if not pickup after 4 rings or so during business hours. We like to change this and like to sent all incoming calls immediately to the daytime greeting...

Thank you for all of your help everyone!

We only need to monitor the Incoming calls. Do we only need to enable SMDR for External in COS, or should we also enable SMDR for Internal in COS? Thank you.

I have enabled logging incoming calls in SMDR option in the Mitel 3300. The SMDR log shows calls that were picked-up but doesn't show calls that were missed and went to voicemail. What other settings do I need to enable to the SMDR log captures calls that were missed and went to voicemail...

Hi, I contacted our phone support vendor. Their expert said that this may be related to the IPSec VPN not supporting packet size of 1522 bytes during the TFTP file transfer. I did a PING test, PING x.x.x.x -f -l 1472 and indeed got message that the packet needed to be fragmented. I really...

We are using Static IPs and we don't use VLANs.

Thank you Ralph. We don't have the Teleworker software, would this matter?

Hi, We have a remote site that is connected to our main site via a T-1. The Mitel 5212 phones connect to the 3300ICP with no problems. However, when we test with one of the phones to connect to our main site via the IPSec VPN, the phone displays error "L2&Boot download err". The phone was...