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Hi Guys Does anyone have an idea if the SIP credentials provided by the SIP provider is compatible with the Avaya System/Session Manager? If yes, where can we input those credential in System Manager? Thanks Gimo

As Nystech said, just set the dial 1 to your Sales group and if your extension is 1??? try to enter 1??? then on the transfer you may type/select $key on the specific tab. But I am not sure if the extension 1??? and the press dial 1 will have a conflict to your menu.

Reason codes is not supported in the softphones but as alternative we can use the One-X portal together with the softphones. Because in One-X portal the Agents can set their desired reason code. While in the softphones we can only set the Agent Busy not Available status when setting their...

Based on the user manual of the One-X portal the user can select their reason codes. I already set the reason codes in the IP Office configurations. I have tested the setting the reason codes in a hard phones and it work fine. For the softphones the reason code is supported but only the Busy not...

Hi Peter Yes the reason codes is use in CCR reporting but the Agents need to select or set the reason code in the One-X portal. The agents could not set the reason code in their softphone. The only way that they could set the reason code is to use the One-X portal. Thanks Gimo

Sorry guys I have inputted my concern on this thread.

We have installed One-X portal to our client and all of the features is working fine except for the reason codes. When the agents sets their status to Busy Not Available they could not select the drop down of the reason code in One-X portal. All of the Agents are using IP Office Softphones. My...

We have installed One-X portal to our client and all features is working except for the Busy NA reason codes assignment. All the Agent could not click the drop down of the reason codes when they enable their Busy NA and set the reason code. What seems to be the problem? My One-X portal version...