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Hi Everbody, Our company has to branches one in London the other one in Las Vegas. Both branches using Avaya phone system. There is no problem extensions from one branch to call extensions in the other one. My problem is that extensions from one branch do not get listed in phone directory of...

Thank you very much Enzcool. I learned a lot. As it's obviouse, I am very much new to AVAYA all together. I need to see what hasppens when an external call is made to our company. The problem that I am facing is this. When external calls come in, where do they go and when not picked up why they...

Hi, I need to cahse and trace a call (Internal and external call)and see what happens to it when it is place. I know ther is command but I cannot remember it and also I am aware that it can be run fron Emulator. Could somebody kindly directe me how to get into emulator and what is the actuall...

Hi, I need to dowload CM 4 administrator Guide to consult with. I went to Official Avaya site but it seems this guide has been removed. I would be very grateful If any body knows whereless i can find a copy of it.

I am new to Avaya system.The guy who used to deal with the phone system has left the company and there is no documentation to consult with it to solve the problem. I work in a small office. My problem is that after working hours if some body calls in and leave a message, I am not able to...

Thanks AvayaTier3

I need to up date my Holiday tables and schedule. I went through the guide books and I could not find anything on it? Any help is appreciated.

I need to set a hunt group as Split, so it can be used for leaving a message dyring holiday or after-hours. any help is much appritiated. Thanks

Maney thanks to all you, who helped and contributed in this thread. we your helps and advices I managed to get it sorted out.

Thanks for your responces SF0751 and Susan. As it is abvious, I am new to Vectoring all together. I put step 5 by mistake, so please ignor it. However in my mind I thought that after Announcement in step 17 is played it would come back to step 6, in turn would point at step 7. Announcement 8916...

I need to create a vector to give callers, who call in holiday and after hours have option to leave a message or to be able get directed to ann emrgency number. I did wrote the following Vector but, but it does not wotk. Your help is appriciated. 01 wait-time 2 secs hearing ringback 02...