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Hi, Have you try to restart RDC,SDP & IS service? Thanks & Regards, ND

Hi, Get it new LM file.

Hi, Skill based routing will stop & calls will route to default skill-set (DFDN) Thanks & Regards ND

Hi, What errors you are getting? Regards Nandkishor

Hi, TFE - Call may routing will be default skillset MLSM - CCMS will stop communication with 3rd Party Application IS - Reports will not be available. SDP - Reports will not be available. Regards ND

Hi, There is DP for this issue. Thanks & Regards ND

Hi, 1. Correct the host entry in both server. 2. Disable side scaling on CCMA NIC. 3. Change TTL value as 10. 4. Re-start RDC,SDP & IS. 5. Make sure agents are logged-in. Thanks & Regards ND

Hi, 1. Install ADAM patch. For SP2 ADAM patch is require. 2. Reset iceadmin password & follow-up post installation again. Regards ND

Hi, Try this steps 1. IIS Manager > RCW Properties > Directory > Select Integrated windows authentication. 2. Check on LM how many license are in use for RCW. 3. Reboot CCMS, CCMA Server. or follw-up documentation steps for RCW configuration. Thanks & Regards Nandkishor

Hi, Its possible. Use GRTD option. Thanks & Regards ND

Hi, Are you running ADHOC Reports? Is that working properly on CCMA Server? Install SU_6 patch line-up. Thanks & Regards ND

Hi, When matching CDN calls offered to application calls offered, keep in mind the following facts: 1. All calls answered in a primary application peg as CallsOffered in both the Master application and the primary application. 2. Incoming network calls peg as CallsOffered in the Network_Script...

Hi, Its PBX issue. PBX is sending off hook/NRD message to phonesets. I found similar issue at site.

Hi, Are you trying to login via CCT Ref-client, if yes check the AST parameter. It should be 00 01 vice versa. Check TN print whether that is acquired or not. Describe me in details.