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Hi derfloh URI is set to "use internal data". Should I change it to auto? Will changing affect incoming calls for extensions? Hi intrigrant So I have to change the incoming destination to blank? Thanks ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

Hi derfloh See example below, customer dialled 90877438781 (Leading 9), I can see the call coming in on the sip trunk (line 30) but it doesn't match to my system short code 9N so doesn't send the call onto my PRI. Do I need to add anything to my incoming call route? Any help appreciated...

Thanks derfloh, my incoming route for the sip trunk is blank incoming number and . as destination. The SBC provider has said they tried sending the number with a leading 9 as I have a short code 9N Dial N ARS 50(PRI) on my IPO. How do get an incoming call to break out on my pri? Thanks ACSS -...

Hi all I have a sip trunk setup to go to a third party SBC, calls to the SBC are fine and calls from the SBC are presenting to users on the IP Office. My question is: Is it possible for calls to come into the IP Office from the SBC and break out on the local PRI? IPO is V11. Any help...

I had the same scenario happen last week and had a ticket open with Avaya who came back and said thats just how it is, they did recommend splitting the handset count between the servers which we tested and it works but your left with 50% working handsets. We also have ACCS resilience configured...

@Westie Yes, it has 3 appearance keys, not a new user, this was working fine until recently. @kampling Not showing in SSA, can not make/receive calls, none of the buttons work and don't know IP address, Thanks ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

Hi My customer has a 9641 handset that is only showing "Phone" and "Features" in the top corners. I replaced the phone but got the same issue. Customer is on 9.0.4 Server Edition. Anyone else come across this? Thanks G ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness...

We have used 3rd party software by a company called evo technologies for Business Centre customers and they love it ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

use the voicemail pro client ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

default 120 seconds, max 3600 seconds ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

Zoomatomic, I'm well aware of th failover, the point of splitting the load is so if primary server fails only 200 user are affected during the failover instead of all 400, and vice versa if the secondary failed." Sorry but you should have stated what version of IP Office, you asked a question I...

what voicemail have they? embedded or VM Pro? ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

I agree with janni78 , sounds like the sip provider is not accepting the original incoming cli as it is not within its range ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

You should have all handsets register on the primary server. The secondary server is for failover should the Primary go down. ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

smokinjoe2938 Thanks I have tried both. dibthree Thanks but not using contact recorder. Westi Thanks but all reported incidents have been internal calls. intrigrant Thanks, will give it a go. ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

Tried that, not just a single user issue, seems to be random ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

Any one what this is? I can see it in my voicemail logs ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

try this thread940-1664155 ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

If you know the security password reset (default) the security settings in manager ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

delete the user in manager and then re-add ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness