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What release is the ACSS 3002 exam based on?

They should have an option on their phone to press complete. Have they tried that? Also when do you know if the SD card was formatted and recreated I have seen some strange issue when it not. You may want to hard boot the IPO, if that doesn't work, there are dot release upgrades you can install...

Gentlemen, I've got a One X Portal and VM Pro installed on the same machine. The time stamp on my voicemail messages are correct and so is the time on the phones, but the time on the call log gadget in One X Portal is an hour off. Manager has it time setting config source in manager is set to...

Hello jackie1983, I think you need to build a short code in manager that should be set to: Short Code: *98 Feature: Conference Meet Me Number: Blank Line Group: 0

Hello All, I'm having so strange issues with the VM to e-mail functionality on a IPO r8.1 with VM Pro running on a UC Module. I'm currently running a continuous ping from the email server to the VM pro server and while this ping is on the vm to email is working great. Once I stop the ping...

I had the same issue the 8.1 documentation says administrator/administrator but 8.0 is webcontrol/web so keep that in mind when 8.1 gets here.

According to the tech bulletin it looks like the 54xx series phones are not supported on R.8. check out page 71 of the R.8 GA tech bulletin...

I actually got myself in quite a bit of hot water telling a new maintenance customer the truth about CCR.

Simple enough Thanks.

That would help huh... The IP Office is at R7.0.12 and the CCR is at R7.0.1.31. The supervisors have 96xx series phones and the agents have 16xx series phones. We did do some windows updates that resolved some issues they were having with CCR locking and problems pulling reports.

I don't know CCR very well at all and I've dedicated this weekend to learning it because I have a customer with CCR issues and no one at my job wants to own it. Here are the problems: 1. The customer is reporting that the wallboard says that there are agents available when there are calls in...

There could be a problem with the VCM's (voice compression modules) can you confirm in monitor that the VCM'm are there. VCM's are required to support the following scenarios: • Internal phone calls between an IP device and a non-IP device. • Analog/digital telephones to IP trunks (SIP/H.323)...

Great info, thanks for all the help I'll look into all this first thing Monday morning...this is great I feel much more prepared to deal with this customer. Thanks again!

I've got a customer who has not been able to login to CCR for a week. I seems as if supervisor licences are getting locked up. When the supervisors go to login they are getting an error message that says no licenses available. They have 8 supervisor licenses and 14 users set to supervisor. My...

I have a IPO 500 v1 w/ embedded voicemail all calls are being answered by the default greeting. When I go to embedded file management LVMAIL folder exist and is full of .clp files. Can anyone tell me how to restore the previously recorded greetings please.

Thank you amriddle01. very helpful.

In the system status application there are color coded alarms. I have a customer who would like to know what is meant by the red,yellow,and blue alarms? I have not been able to find the answer can anyone help answer this question. Thanks in advance.

This customer is going from a Magix to an IP Office and with the Magix the incoming calls rang the receptionist 3 or 4 times and then it went to an Auto Attendant. How can I duplicate this in VM Pro. Currently I have incoming calls direceted to a VM Module with Test Conditions that send calls to...