Search results for query: *

Thanks a lot for your help.

Thanks. Since this is a web application we are not sure to which phone the agent logged/connected to. I mean how the CCT would know which agent phone it should connect. Could you please explain how can we achieve this. Thanks.

We are thinking of below process: Yes Agents do have a Aspect phone device. Agent initiates a call by clicking on the customer phone number in a web page. A sip phone pops up on the agent machine or the Aspect Phone device rings after connecting to the customer. Agent talks to the customer over...

Thanks Guru. I am not sure of the server yet. But I think they are using CTI so it could be a contact server. Any how could you please explain me various ways of achieving this challenge for the both servers. Thanks a lot. I appreciate your help.

Guru, Thanks for the response. We have Contact server. If you don't mind could you please explain me various ways of achieving this challenge. I appreciate your time and help.

Hi Gurus, I am new to Aspect Telephone systems and CTI. I am a java web developer and would like to integrate one of my web application to integrate with Aspect phone. I am looking at the following scenario. User clicks on a link to call customer. A sip phone pops up. or the Aspect Phone device...