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  1. benfrain

    iPod Nano as on-hold player - not working - why?

    Ah, this could be the problem - I don't have that setting. Under Configuration > Applications, I only have 'Voice Messaging/Call Centre' and 'LAN CTE'. I take it our BCM must be running older software?
  2. benfrain

    iPod Nano as on-hold player - not working - why?

    Hello all, thanks for the responses. Here are my answers: morenot - yes that is currently selected (Telephony/Global Settings/Feature Settings: On hold:MUSIC) seryozha - I'm connecting through 3.5 (tried a mono and stereo lead) telcodog - yes, I am calling in with a mobile phone, getting...
  3. benfrain

    iPod Nano as on-hold player - not working - why?

    Following the advice on this earlier thread :http://www.tek-tips.com/viewthread.cfm?qid=1556550 I have finally got a Nano connected to the BCM50 to use as a on hold player. It is playing our 'on-hold' music on repeat, however, I can't hear anything when on hold. Anyone know why this might be...
  4. benfrain

    Inexpensive MOH Music On Hold MP3 player

    Hi Kevin, Need something that runs off power adapter though or it'll cost a fortune in batteries! Suppose I could get a mains charger into the ipod nano though.... Mmmmm....
  5. benfrain

    Inexpensive MOH Music On Hold MP3 player

    A recent power surge took out our existing music on hold player (DPX 23B). It was a standard MP3 player. We have now installed suitable surge protectors and need to buy a new Music On Hold player. Anyone have any recommendations? I was shocked to see the prices are in the £100-200 range for...
  6. benfrain

    How to set up a scheduled night service (newbie)

    SupportDude - thanks - that has worked a treat. All seems to be working exactly as needed. Thanks to everyone else for contributing and helping me get a solution with this also.
  7. benfrain

    How to set up a scheduled night service (newbie)

    SupportDude - OK, there are two lines under AA >> lines Administration, they are 125 and 144. I've attached two screen grabs here of how each is set up. If you could advise what I need to change...?
  8. benfrain

    How to set up a scheduled night service (newbie)

    Hi, Curlycord, I've just tried to follow your instructions but I don't seem to have a 'services' menu. I have a 'scheduled services' which is under 'Telephony'. Where should I be looking? In answer to the earlier questions, during office hours (e.g. when someone has remembered to do the...
  9. benfrain

    How to set up a scheduled night service (newbie)

    Hi Curly, I did that and it displays '343'. However, when I enter '343' into the 'Extra Dial Set' box for Night Service, it still sends calls to the 201 voicemail. Any idea why this might be? Thanks.
  10. benfrain

    How to set up a scheduled night service (newbie)

    Our phone system is a BCM50 1.00.2.04.j and the company that used to set up these things for us is no more... Apologies therefore is some of my terminology is a little off or this is all a little basic. Hope someone can help... At present we have an auto-attendant that answers the calls and...

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