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I have a new IP Office V2 running 7.0.?? software and we're using the Embedded voice mail. The issue is; The caller hears the Greeting and then silence for almost 10 seconds before the beep. We're assuming callers think they missed the beep and start talking, only to get the beep half way...

Thanks a bunch kwbMitel, The calls were being restricted by the COR of the vmail ports. A classic case of Overthinking this was.

I am starting to think what I'm trying to do is not possible. The plan is to have external calls answered by the Auto Attendant, callers then have the choice of two languages, the following menu nodes are exactly the same except for the recording. From either language, option 1 is supposed to...

Wow, So this might be a new one. We ended up having the Telco send digits after the wink. We simply programmed the descriptor to Absorb those 4 digits and we inserted the answer point. Huzah! it works no problem. We had to change some things in the Re-Route form for Day\Night1\2 service...

First of all, Thanks you for your responses and knowledge. Supernova99; The telco has confirmed that only the first 12 channels are programmed, the other 12 are turned off in the Switch (DMS-10) and in the Span (an HDSL transport medium). Bobcheese, glad to hear someone has a similar...

If calls came in on un-programmed channels, how would the correct sets be ringing?

The issue I have is with a 3300 ICP. This seems to be a strange setup I can find no where else, and I cannot get it working properly. This 3300 is using T1\D4 trunking, Connected with a T1/E1 framer card installed in the first slot. What makes this "different" is that it's only "half" of a...

I have a customer with, almost, all 4025 sets. These are connected to an Sx-200 bay controlled by a 3300 (9.0), connected by a CIM port. The problem is that their sets are randomly Freezing. By that I mean that they are on and look in a "ready" state, but the sets do nothing. Dialing or...