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  1. compufit

    Apply template to registered sets

    I mean the sets that are assigned to a DN, so I suppose the active sets. I did try to assign the template the way you described. All DN's are in the list except the dn's that are assigned to an IP set. I opened the assign-window for all existing templates and the the DN's of the IP-sets don't...
  2. compufit

    Apply template to registered sets

    Hi Is it possible to assign a template to sets that are already registered? Or do I have to deregister them first? If I try to assign a template to a set, the registered sets aren't displayed in the lists of available & assigned sets. System: BCM200 4.0
  3. compufit

    Fake external line to test contact center or auto attendant

    Would this be possible with our setup? I have no idea if we can use the voip trunk or even if we have a voip trunk.
  4. compufit

    Fake external line to test contact center or auto attendant

    We did something like this on a Nortel training, but I can't reproduce this the way I wrote it down. It's possible they also had a voip trunk. The steps were the folowing: - Routing, Dialing plan --> Add 001 --> Pool BlocA --> DN Public - Destination codes --> 6 --> 001 --> All - Line pools -->...
  5. compufit

    Fake external line to test contact center or auto attendant

    Thanks for your answer. I forgot to mention that the reason we don't test by calling externally is that the system is not connected to the provider. We cannot test on our telephone line because that line is public. We would have to wait untill late in the evening to be sure noone else is calling us.
  6. compufit

    Fake external line to test contact center or auto attendant

    Hi Is it possible tot test our contact center setup through an internal line, without calling through an external ISDN-line? Is it possible to set up a route so that by calling a digit (for instance 7) the system would act as if calling from the outside? For instance if we call 7 225 the system...
  7. compufit

    Busy tone when no agents available

    Maybe another thing we could try is creating a hunting group with 1 line and for example 4 DN's and let each DN call to the callcenter. The problem is that the callcenter only answers external lines. We can't use the real isdn external lines because all lines would be in use and we'd pay for...
  8. compufit

    Busy tone when no agents available

    Thanks everyone for all the replies. We made the choice to use the contact center instead of the huntgroups for the reporting capabilities. Also I think the phone will keep ringing if someone's not at their desk because the system doesn't know who's at their desk. Our clients complain when...
  9. compufit

    Busy tone when no agents available

    Hi We have the following questions: - When all agents are busy we'd like to give the callers a busy tone. Is this possible? - Can we limit the amount of calls for each phone number? Our setup: BCM200 + Contact center + 3 ISDN loops (6 lines, indialing) Thx Youri

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