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Well that`s an interesting question. I was lead to believe both files were the same. After all both install files were 28Mb in size and carry the same file name. The only difference I noticed was the created date and revision numbers are different. ------Working--------------- Spanlink...

FYI, Looks like I have managed to get Cisco Agent Desktop working :) I had overlooked grabbing a current version of the agent from uccx plugin field. Bingo, installed fine without any problems. Cheers, Peter

Hi whykap, Thank you for your reply although that was not the answer I was looking for :( I was hoping that I would be able to get around this problem by simple right click/properties and enable windows compatibility settings to trick the install. So far I have managed to get halfway through...

Hi all, Just been told we are moving to Windows 7 OS desktops and the current version of Agent Desktop and Supervisor Desktop we are using is not compatable with Windows 7. Can someone point out the correct version please to which I need to download and test please. cucm 6.1 uccx 5.0 Agent...

Hi Phil, That would be awesome if you were able to help in anyway. I have attached the link to my script. Thank you, Peter,http://www.filefactory.com/file/ah75d8c/n/InterviewRecordings_aef/

Hi all, I am trying to allow the end users to be able to record prompt in a fashion that will be used for interviewing people for jobs. Basically our HR department wants to be able to record interviews, possible running 2 or more at the same time. ATM i am uses IP-IVR (CRS) with CTI route in...

Sorry to highjack this thread, but i would love to see your script PDHall if you dont mind please. I am trying to allow end users to be able to record prompt in a fashion that will be used for interviewing people for jobs. Basically our HR department was to be able to record interviews, but...

Looks like my only hope is to remove the link between cucm and lcs with a reg hack from Microsoft.. Basically the reg hack removes Communicator from controlling the call forwarding settings. http://support.microsoft.com/kb/960424

Looks like i was sorta right, a battle between Cisco and Microsoft. I just got off the phone with our partner professional services and was told there is an issue with communicator's LCS and cucm. The service guy asked me to run a test to show me what would cause the cancellation of the forward...

I have duplicated the incident and can confirm that all users that are having this issue dont have multiple lines or shared lines, only their primary extension. The only thing that comes to mind is OCS, which we have just recently implemented. other than that no major change has occured on our...

hi whykap, System version: 6.1.2.1106-1 Once it goes to unforward the user is permitted to forward again with no errors and this process continues, no matter how many times you forward on. with regards to "time of the day routing" i never heard of that before, so i cant answer that sorry...

Hi Guys, Stuck on an issue related to "Call Forward all" when applying to a Cisco 7941 or 7961 series IP Phone. User enters his/her forwarded number and all works fine, untill anywhere between 10min - 45minutes later, for some reason or another the forward all icon on the 7941 disappears and...

Hi mtashiro, I dont have the time to wait till we go version 7, but thanks for the update. Would be interesting to see how improved version 7 is. but im guessing it will be awhile as we have only just gone to version 6.1 as of last December.

Thanks guys, Seems like i wont have to worry about changing the USER ID with BAT as one of our professional services people have said, they should be able to rename the USER IDs with a utilty call IPAD. which i believe is a tool that intergrates with AD. whykap - I was thinking along the same...

Hello All, I have been tasked with changing all user ids to reflect the new naming convention which is needed for OCS. My question, is it possible to use cucm 6.1.2 Bulk Administration to rename all USER IDs? Example: At present all USER IDs are the end users 4 digit phone extention number. we...