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I've also thought about making a button to close and open the queue. But they already have a button that logs them out of multiple queues and I don't see how it's possible to make a button with multiple functions. And asking the user to press multiple buttons will never work in reality :-)

Twin when logged out is enabled. I need to log the user into a softphone or a physical phone for the overflow to work.

Here's a little challenge that I'm having a bit of trouble getting to work correctly. I would like to create a personalized queue that works as follows. When a customer calls the BELA salesperson directly, they will get a voicemail with the option to wait if they are busy. Or dial 3 to get to...

I have a little problem that I can't seem to find a solution to. I would like to make it so that all customers are greeted by a greeting in VMpro asking if I can record the conversation. If they type 1 then the conversation should be recorded otherwise the call should just be put to the...

Got the phones to work [bigsmile] If i do a factory reset on the phones they will never start correctly on 11.1. But if I boot the phones up on a older Ip Office and then just change the server address, they will connect fine and I can make calls [glasses]. But I have told the customer that they...

Yes, I can see that both 4610sw and 5610sw are not supported. But the 4610sw phones are connecting fine. But the old 5610sw phones keeps rebooting :-( The customer probably needs to buy 50 new phones [dazed]

Is there anybody that have experience with Avaya 5610sw anger 4610sw on IP Office 11.1. The phones start up fine and asks for extensions and password. And when entered the phones keeps rebooting ☹

I have a problem with getting a Route to work on the IP Office I have set up the following IP Routes in the IP Office IP adress Mask Gateway Destanation 0.0.0.0 0.0.0.0 10.11.1 LAN1 10.1.2.0 255.255.255.0 10.60.1.1 LAN2 10.60.1.0 255.255.255.0...

I made a +45N shortcode pointing on the PRI Trunk, with no luck. I still get a "not found" respons from the IPO. I'm running on a 8.1 software. I will upgrade to rls 9.1 and try again

Hi I have an IP Office that is connected with a MS Lync via SIP Trunk. We can make internal calls via the SIP trunk, that works fine. My problem is that I want to route external calls made in LYNC out via the IP Office and out on my ISDN30. If I dial 2003 on the Lync client the call is...

How would you read ít back the CLI / CPO to the caller in a menu ? As I see it, I will still have problem with the speed of the readback

I'm trying to make a solution where I need the customers to confirm their CLI. I have used the text to speech function, but the number is being read to fast and digit by digit. I have done like this : You called from <prosody rate="default"/><prosody rate="-5"><say-as interpret-as="number"...

I have made a huntgroup (DN 600) with one extension connected (DN 205) setup que on busy. And que time is 180 sec. Overflow target is DN 200. When i call in. DN 205 rings and everything is fine. When the next caller rings and 205 is busy, they are quede. But after 30 sec the voicemail kicks in...

UPS I posted in wrong forum. sorry

I have made a huntgroup (DN 600) with one extension connected (DN 205) setup que on busy. And que time is 180 sec. Overflow target is DN 200. When i call in. DN 205 rings and everything is fine. When the next caller rings and 205 is busy, they are quede. But after 30 sec the voicemail kicks in...

I found the problem. It was the signalling ports that was blocked. Works fine again. Thanks

I have a BCM450 and a BCM400 with IP Trunk connection. When i make a call from the BCM450 the call is setup and the phone on the BCM400 rings. But i don't get any ringback on the BCM450. If the BCM400 pick up the phone the call is established. Any idear to what the problem is