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  1. dhhartman

    Programming Feature Buttons on Polycom 300/400 phones.

    ORPG - I was able to add a 4th button on the VVX310 but still trying to figure out how to modify existing buttons. I got the master config file from polycom support site and able to turn the feature on to modify. Now I am trying to figure out more about some xml programming and how to modify...
  2. dhhartman

    CCRS Report Errors with presented and answered calls

    Anyone having issues with reports not adding up correctly? I have a case at one site where Answered calls = 70, abadoned = 9 and presented = 74 as an example. It is worse off in one instance where answered was actually less than presented. Any thoughts or experiences with this by anyone else?
  3. dhhartman

    CCRS reports on CallPilot150

    Anyone having issues with reports not adding up correctly? I have a case at one site where Answered calls = 70, abadoned = 9 and presented = 74 as an example. It is worse off in one instance where answered was actually less than presented. Any thoughts or experiences with this by anyone else?

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