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Hi everyone, I have a DMC 320 (connected to a MICS 7.1) which I was able to connect to without any problem in the past using the same Null modem cable, the same USB to serial, and the same laptop. All of a sudden, I cannot connect anymore. I tried with another DMC and it is the same problem. I...

It was Windows 7 Pro and 64 bits.

Thanks everyone for your replies! Actually, it was a previous version (not newer version) of the business element manager that did the trick.

Hi, I have a BCM 450 R5 and the customer purchased 5 IP licenses. So, I generated the keycode file and I went into the Business Element Manager to load the file and as soon as I click on "Load Keycode File" a new window will open saying "Operation in Progress" and the system gets stuck there...

I am a working BCM 450 and I am trying to access it via a serial connection but I am not successful. I am using a USB to serial from my laptop and a serial DB9 to DB9 to the BCM 450. Here are my questions below: Q1: Is it a serial cable that I need or a null modem cable? Q2: The settings I...

Folks, I tried to replace the faulty secondary hard drive with a blank one and booted but it did not work. I am pulled in all directions and I am totally lost as to what I need to do. I have a raid hard drive that failed and I need to replace it. The primary hard drive is working. What type of...

Hi, I have a BCM 450 with a faulty secondary hard drive and I have purchased a Multi-image hard drive that I am trying to replace it with. I checked the documentation to putty into the BCM 450. Everything seems ok except that the options are: 0—Exit. The system exits to the Safe OS login...

Let me rephrase. The system is a BCM 50 1.0. The customer (extension 223) is on a call (let's say on line 61). And ANOTHER USER (extension 224) hits the page button (Feature 611 to page the phones only). Then, the call on line 61 on extension 223 goes on hold for the duration of the hold, and...

While on a call, if a user uses the paging system, the call goes automatically on hold for the duration of the paging, and as soon as the paging stops, the conversation resumes. ANy idea, what the problem is?