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How do I turn this feature on to display the telset Part ID and Serial numbers in tab 2 when I stat stat a user?

Ld 80

I usually use ACD to do something like that. I build an ACD que using your phantom Number or another DN to test Give the ACDN que 1 agent and set NCFW(Night Call Forward) in the ACD for the desired # you want to dial out. See if that will work for you. To try to answer your first question...

Sotel Systems 314-787-1800. They might take them in for repair depending on the supply and demand of these phones. good company to work with.

MCR = Poor man's ACD

Show us a printout of the phone that isn't recording please. Go into CCMA and de-aquire the TN. Go into LD 48 and DACR Agt + Tn of the phone in question. Take the #'s out of Engage. Print the TNB of the set. Out the TN. Rebuild set and ensure that IAPG is set to 1 to send all info(Unless...

Just out of curiosity does the ground your using to start the trunk with your buttset is it common with the ground on the CS1K via your volt ohm meter?

Years ago I remember an issue like this and it was a ground issue not saying that is your issue but similar. I don't believe using CAT 5 is supported but I have done it before for GTE years ago. Good Luck!

What about the last 4 BUG codes?

No its idle...

I have a couple of issues ERR5306 and a few BUG115. The ERR message is saying a 500 set and an invalid TN in my switch are trying to hook up. The bug code refers back to the 500 set which happens to be a fax machine. Any help pon an answer would be helpful. Thank you all in advance. ERR5306...

I've heard there is a way of downloading a file within the backup file from a Norstar into a spreadsheet to populate the programming records of the Norstar so it would make the retrieval of this info for the upgrade less painless.! Any ideas? Thanks