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Hello: I am having an sporadic situation where un agent that is not defined in a skillset, ONLY in the real time, appears as taking a skillset call. He don't receive the call, and in the historics this call isn't present, but in the real time of RCC you can watch that this agent is answering a...

thanks johnpoole , there are i2050 the problem is that key scr and key acd are differents on all tns. thanks bigindian i will search..

Hello: Someone have a script to define more than 200 TNs with the same configuration on a CS1000E?. Thanks.

thanks a lot.. I will try it

Thanks cook1082. I go to Mailbox Administration, Change/Delete Mailbox, Press the Command "Change" in the GENERAL_DELIVERY_MB, and in Spoken Name by the option "voice" I upload a new file. Thanks for your comments.

Good morning: Is possible to change the messages (greeting or promt or voice as you like) of the General Delivery Mailbox ?? This is in a call pilot of a bcm400. I have changed the voice, uploading a new file, but when I test this mailbox, I hear ".. this is the general delivery mailbox... "...

but the problem is that if I download the actual msg of the call pilot and try to upload it again.. I have the problem.. If I tray to upload the message that I can upload in Other identical bcm (Version etc) I have the same problem

Hello to all When I try to upload a voice file to a CCR Menu Node Properties (a wav file with the correct format) to the callpilot ... I have the next error. This is a BCM 50 R3 Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete...

Thanks a lot !!.. I configured a trunk, and I tested with it and work. So ONLY is possible with trunks... between extension by design is impossible ! thanks !!!

Hello: I am configuing a skillet in call pilot of a BCM 400. I have one agent logged in and I am testing the Skillset, but I haven't trunks. So my scenario is, 2 phones not logged ( A and B) and 1 phone logged to the skillset (C). A call to B, and B transfer the call to the CDN of the...

Hello: I'm installing a RCC in a Windows 2003 Server SP2, for a BCM50. I had a lot of problems with the installation,I had to uninstall all the frameworks and install in the server a special framework 2.0 recommended by Nortel. After the installation, IVU found a problem when finish of...

Hello: We have a situation where some employees are making calls to mobile phones and then transferring the calls to another mobile number, a scenario which results in two of our trunk lines being utilized for a call between two external parties. I would like to know if I can implement...