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  1. alstypa

    What is the Queue-to Skill Limit ???

    I have the following 03 goto step 17 if staffed-agents in skill 61 < 1 04 queue-to skill 61 pri m 05 queue-to skill 78 pri m 06 queue-to skill 284 pri m 07 goto step 9 if time-of-day is all 06:00 to all 21:45 08 queue-to skill 316...
  2. alstypa

    How do I disable one port on a Serenade 200

    How do I disable one port on a Serenade 200
  3. alstypa

    Remote Access into MAS/MSS

    I am having issues dialing into a MSS or MAS. I use the dial up networking window, user name and password, password is not verified. If I check the show terminal window and dial in, i get prompted to enter login and password. when it gives me cannot access tty must use web or console??? Am i...
  4. alstypa

    Modular Messaging Broadcast Message Length

    Actually found out that it is a bulletin mailbox, the message length max is set to 11 mins. After recording for two minutes within the bulletin mailbox, you get system message that your recording time has will reach its limit in ten seconds.....Have to find where that setting is for the bulletin...
  5. alstypa

    Modular Messaging Broadcast Message Length

    Does anyone know the maximum length a broadcast message can be? I cannot find where that parameter "broadcast message length" is. Currently I only have two minutes can that be increased?

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