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Thanks Janni78! I understand the IPOCC agent UI can open a webpage containing variables. The issue is the agent UI open page at the beginning of a call so we may need the sms vendor to built some delay in sending out sms. BTW, how can we monitor an outbound dialler to send sms or notification...

Hello, I am looking for some help to explain what is required to design a call flow/task flow in the IPOCC system after an agent hung up the phone. I believe it is not available outright in the IPOCC as we need some external system like Tapi server to monitor the call event. My customer would...

@Alfalis, Thanks for the quick info! @Janni78, Thanks for sample flow/logic fields. Where can I find these fields "NumberCount", NumberToRead" as I was reading the IVR Editor/Task Flow etc but could not find a list of tasks etc. Do we create this fields in IPOCC IVR Editor e.g. Logic etc?

I would like to create a IVR flow to collect customer account number, which I understand it is possible. Is it possible to playback to confirm the number entered such as "you have enter 12345678", press1 to confirm and 2 to re-try again etc. Once the Cust ID is verify, IVR can decide to either...

Hi All, Is Avaya session border controller allow implementation of SSL VPN so we could use it for Bria mobile sip client instead of the usual VPN? I understand SSL has lower overheads etc. Would this be a better option for IPO R9?

Thanks again Intrigrant! The docs is very helpful. Btw, 1x mobile uses DNS to resolved to both 1xPortal & IPO so the 1x mobile can register. How does a Bria Mobile sipphone register via an external network like 4G? Is it via the firewall/port forwarding method?

If 200 Main user list has all 5 extensions and 502 FWDtoDayAA, maybe the call forward function in user 502 need to include group calls

Thanks both of you. I read a few post and most of them did not confirm this solution. Good to know it doable:) + the above Cust haVe the following: Avaya SBC + 3rd party end point + combo card + ISDN card with Essential edition. No teleworkers or preferred edition. Not implemented for 3rd...

thread940-1690650 Hi All/Qtelcom, I want to know if the IPO 9.0 will work with mobile apps like Media5/Bria via 4G etc Was it the case now(IPO R9)with just 3rd party IP end point license? Need to know what other license is required to implement on a operational system? Looking forward to...