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Hi, Is there a way to disable skill from display on ip-phone when agent logon? We don't want the agent to know what skill they're logon with. When first enter your Avaya Agent ID on the station, it display the split on the station. Can it be disabled? thanks, tim

Hi, My S8700 has 10 license for x-mobile station. What is it? How do I activate it or use it? thanks, tim

Is it possible to queue/check to more than 3 skills in a vector? I'm having an issue where I am queueing to 4 skills in a vector. Calls are dropping through correctly to agents in the first 3 split, but available agents in the 4th split are not recieving calls when calls are queued and those...

Thank you. That's very helpful. I got the vector to route call based on Area Code. thanks, tim

If I have a call from 415 area code, can I write a vector to route it to VDN 20XXX?

I'm on CMS 14 system. I can't do more .sh_history. file doesn't exist.

Hi, Our CMS server unable to accept any connection, because someone deleted files below: /export/home/cms RUNC local.cshrc local.login local.profile multiKO_exempt I have to restored them from back. How do I find the user id that deleted these files in Solaris Unix?

Hi, I have Nice Analyzer version: Release: 3 Version: 1 Build Number 19 Build Number: 17 Description: NICE Analyzer Copyright: Copyright 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005 NICE It keep stop collecting data. The Max Database reach 95% and it stopped collecting data. And CPU...

Hi, can agent work from w/o ip softphone or avaya phone? Can an agent use a feature access code to logon as an agent and auto-in? When the customer call in, it send the call the agent's ip phone in the office. If EC500 is turned on that phone, will it ring at the agent home phone number. Is...

I'm trying to run portcheck in shell, do IPSI test. Is this service affecting? tim@247RWC8730B> portcheck Welcome to Port Checker. Copyright (c) 2005-2007, Avaya. The following tests are available: 1. CLAN test 2. Medpro test 3. IPSI test 4. Server Interface (ethX) test q. Quit...

I figured this out. I could SSH to ipsi by tricking it that I'm init. ssh init@172.25.10.75

Can you pull a CMS report on the MEET ME VDNs?

tim@247RWC8730B> ipsisession -c 33a ssh service enabled. Use this password for the ssh session: sHJWVAR0 tim@247RWC8730B> ssh 172.25.10.72 The authenticity of host '172.25.10.72 (172.25.10.72)' can't be established. DSA key fingerprint is f1:ff:da:6e:07:ff:57:c5:1e:86:ea:9f:5a:12:37:59. Are you...

I have access to admin access to CM 5.1.1. And I neeed to setup a CM logonid that can only list station. I would appreciate if someone can point me in the right direction.