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  1. tbarnessmcc

    Callout Group

    Trying to find information on callpilot Callout groups. What are they and how do they work?
  2. tbarnessmcc

    ACDN not reporting calls since upgraded CS1000E to 7.5

    Thank you curtismo, I will call our ACD provider and have them check it out.
  3. tbarnessmcc

    ACDN not reporting calls since upgraded CS1000E to 7.5

    I use cash plus call accounting and none of my ACDNs are showing calls in the software. Other DNs are reporting to the software fine. Any idea why?
  4. tbarnessmcc

    Call Forward an ACDN

    Is there any way to external call forward an ACDN?
  5. tbarnessmcc

    ACD Queue

    Thanks for your help telebub
  6. tbarnessmcc

    ACD Queue

    I have a CS1000e and call pilot with a few ACD groups defined. I was wondering if it is possible to set some type of priority in the ACD groups to have all calls attempt to always ring on 1 agent dn before checking for the next available agent dn?

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