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Paul, The ccm is connected through LAN only. <CADAP; CALENDAR DATA IDENTITY=TVSE VERSION=CXP1010101/2/BC12SP7/R4A 11:18:45 THU 22 JAN 2009 END DEVICE BOARD REVISION INFORMATION DATE: 22JAN09 TIME: 11:20:15 BPOS BOARD/BRDID PRODUCT NUMBER REVISION...

the problem is with both the IM client in CCM Server as well as in the separate clients.

the ccm version is 4.0.5. i think this is the latest sp for ccm the problem is even the agent is logged in the im shows him in logout status only for some times. after some time say 20-25 mins the im shows him in login status when running reports it shows more abandoned calls, less answered...

i'd the same doubt over the network.so i've put a new separate hub for md110, ccm server and the im client and also checked it.but it's not refreshing properly

i've tried....but the same prob...

anybody pls help me in solving this problem. i'm having the problem with the CCM and IM in a call centre setup. the problem is that the CCM events are not updated properly. when we run a report it shows only less number of calls but the count is much than in the report. it is not getting updated...

thanks for all. finally we found that the problem is with the service provider end and rectified it.

as the customer is not willing to pay anything for upgradation from BC12 to MX ONE / BC 13, we want to solve the problem without going for it. so suggest me any other option............

hi daddy, i think the conference bridge is connected via bri only. the problem is not with the cil software as the bill from the service provider also shows the same period as in the cil s/w report. please suggest me an option other than upgrading the sp. thanks

Hi Daddy Pls ignore my previous post.We facing the problem in route no 6 Dest Is 806.i explain the problem below Our Customer has a 300 employee. After office hour employee call the office PRI number or operator call the employee and transfer the call to meet me audio conference bridge...

in all the pri trunk routes as in rocap; routes 4,5,6,7,8,9 & 87

stra i referred in alex. the d6 of sig parameter can be set for 1 only if the call is operator supervised. but it is not defined for individual extensions. the polarity reversal can't be used in this case as it is pri trunk. suggest me any other parameter that has to be changed thank you

kank i'm sending the printouts of rocap, rodap & roddp, <CADAP; CALENDAR DATA IDENTITY=HCLTECGUINDY VERSION=CXP1010101/2/BC12SP5/R2A 15:05:38 SAT 20 DEC 2008 END </****** END OF PRINT ******/ <ROCAP:ROU=ALL; ROUTE CATEGORY DATA ROU SEL TRM SERV NODG DIST DISL TRAF...

kank the rocap is like this <ROCAP:ROU=ALL; ROUTE CATEGORY DATA ROU SEL TRM SERV NODG DIST DISL TRAF SIG BCAP 1 0110100100000010 4 3101000000 0 30 128 00151512 200001000000 001100 2 0110100100000010 4 3101000001 0 30 128 00151512 200001000000...

I'm using md110 BC12 revision. I've a problem in PRI trunk to trunk Patching. if i transfer a call from one pri trunk to another, even if i disconnect the call,the trunk remains seized and it shows like call doesn't get disconnected for upto 9 hrs...

check gjul-cable & card

thank you carli... its working

can you please send the nutrp

the SAM version 5.0 sp2 is working in vista

using nutri command