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Some time ago I upgraded a PC from 512MB to 1.5GB by adding a 1GB RAM chip. However, the CPU is still struggling as my monitors show it working on "red alert" at the same times as the machine becomes very, very slow to respond to any commands - also when printing. I want to replace the 512MB...

Hi, Thanks for all your replies. Can I just clarify - is it ever *safe* to install the Windows updates on a server during the working day ? I've always felt it was a bit risky, especially with 20 or more staff logged on. But the IT support company I use at present clearly see downloading and...

Just fitted a new power supply - still no video input (in fact, now I don't even get the words "No signal input" !!) The other strange symptom that I completely forgot to mention before is that when you want to shut it down, the power button doesn't work - you have to unplug the cable from the...

Hi, Just turned it on and realised that there was another symptom - the screen keeps turning pinky every now and again often correcting itself later. Does this give any further clues as to whether the laptop is overheating or if it's a false alarm ? Regards, Julia

Hi Wahnula, I only ever tried to dismangle a laptop once (ages ago) and I didn't succeed - I got so far but the case just would not open, so I felt I had to give up (I soon sold it on ebay). I'm not concerned about damaging the laptop by leaving it on - I need to know if it's safe for the...

Hi, Thanks for all your replies. I'd never thought of checking the power supply unit, but it's something I can do tomorrow as I always keep one in stock. I'll let you know what happens. Regards, Julia

Hi, Thanks very much for replying, especially so quickly. I will certainly try removing the battery on Monday and see if the problem goes away. If there's still a chance the CPU is indeed overheating, is it safe to leave it on continuously for a few days (ie. could it explode/catch fire or...

Hi, I look after the day to day running of a Windows 2003 SBS Server. I need to know what is "best practice" when it comes to downloading and installing Windows updates (the ones that come up with a yellow shield in the system tray). The reason I ask is because of what happened yesterday. My...

Hi, I have a Toshiba laptop that's about 2-4 years old so out of warranty/support. It started shutting itself down intermittently every now and again (sometimes several times in a day), so I was asked to check it out. It happened to me a few times so I installed some software that I've used...

Hi, I have a PC that when turned on just shows "No signal input". I tried using a different monitor / connection cable - it made no difference. So I thought it was a faulty onboard video or video card, so I installed a PCI video card inside and it's made no difference. Is there any other...

Hi, Thanks for your reply. What is DIRT ? However, when I originally posted I was really just hoping that someone could let me know if my software CAN backup individual mailboxes (as I used to before, albeit with my older version of BE). I used to be able to recover an individual mailbox /...

Eureka ! I just had an idea - and it worked. In Control Panel/Mail, I created a new Profile with no email accounts and told the system to use that. Now the wizard comes up as soon as you fire up Outlook. Regards, Julia

Hi, I have an urgent problem so I hope there is a easy solution ! I'm setting up a loan PC at work because I'm going to be away for a few days. I've set everything up but I've got stuck with Outlook 2007. I logged on and got the usual wizard where you type in the server name and user name...

Thank you very much for explaining it so clearly. I suspected it was restoring the Information Store in order to get to the mailbox, but I had no idea it was actually restoring the store and that I then had to use another program to run to restore the mailbox I needed. This sounds like a...

I don't understand your reply at all. Can you re-phrase ? Regards, Julia

I used to have backup of individual mailboxes (using Backup Exec 9 I think) .... and thus the ability to resotre someone's Inbox/Sent Items if they lost it ! However, with Backup Exec Small Business Server Suite 11d v6325 I cannot see this option anymore. I can backup the entire Mailbox Store...

I need some clarification on a printing problem I'm having. The department has just bought a new colour laser printer and every time we print more than one "set" of a document (ie. 2 sets of a 3 page document, it prints page 1 three times, page 2 three times .... leaving the user to manually...

I've reserved the IP address to MAC address for each printer using the DHCP control panel in Windows Server 2003. (For the PCs I decided instead to ask users to use the computer name for Remote Desktop instead of the IP address method I'd been using previously, so I don't need to worry about...

The default saving location hasn't been changed so it's whatever Microsoft set it to me. This is the same as all other users on the network. Any other thoughts ? Regards, Julia

Hi, My colleague's PC keeps crashing - it appears to be random so I was initially mystified as to why. I then decided that it was probably crashing when it was Auto Saving so I turned off the feature and since then she's had no crsahes. However, I need to get to the bottom of this because she...