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  1. Jeffnortel

    Not able to complete login

    Vlan mismatch between phone and switch port.
  2. Jeffnortel

    11.1 UC Module database restore

    budbyrd, I used the instructions to view another 11.1 App Server and the PermitRootLogin is set to no, yet I can putty and winscp to this server. Thoughts?
  3. Jeffnortel

    11.1 UC Module database restore

    Yes, I installed software and ran ignite. VM is up and running. When I attempt to login as Administrator with WinSCP, I connect but receive "access denied".
  4. Jeffnortel

    11.1 UC Module database restore

    I've read a number of posts that discuss my issue... Unable to WinSCP to 11.1 UC Module. I had to reinstall software on the V2 UC Module but now I'm unable to transfer the backup file using WinSCP. In fact, I'm unable to login using WinSCP and Putty. Does anyone have any advise on how I can...
  5. Jeffnortel

    WinSCP to VMPro

    Good call, that was it! Thanks kyle555
  6. Jeffnortel

    WinSCP to VMPro

    I have a new VM Pro server (Avaya Dell R240) that 11.1.3 was installed. I'm unable to winscp because of the following: I need to transfer a backup file so the database can be restored from a failed server. How do I resolve winscp problem? Thanks!
  7. Jeffnortel

    new J1XX only registers as generic SIP

    When I installed a new J179, it registered to the SE as a "generic" SIP extension rather than an Avaya J179. The phone works, but only generic features available. We have a SE running the latest, R11.1.3 Any help is appreciated!
  8. Jeffnortel

    transfer call to forwarded extension

    Well, send original CLID was on but I turned it off and it didn't make a difference. I turned it off on the PRI line and System => Twinning tab...
  9. Jeffnortel

    transfer call to forwarded extension

    I'm attempting to help a customer transfer calls to an external number without having to dial the entire number but keep running into issues. I've searched similar posts but can't find a solution. IPO R9.1 PRI trunk Inhibit off-switch forward\transfer is unchecked. call scenario: Call answered...
  10. Jeffnortel

    delete voicemail to email notifications

    After several months of voicemail to email not working, the smtp config was "fixed" on the VM Pro server. A backlog of notifications are now being delivered to users email... Can I delete these somehow? IPO VM Pro 9.1 (Windows installation)
  11. Jeffnortel

    voicemail to email failing

    That's what I thought but why would I see TLS and SSL references if I'm using port 25 and authentication is not required?
  12. Jeffnortel

    voicemail to email failing

    IPO 500v2 R9.1 w/vmpro on Windows OS Can someone help me understand what's going on with vmail to email based upon the SMTP log below? Backstory... vmail to email stopped a while back and the assumption was that the TLS version was no longer supported from the 9.1 IPO VM pro server to...
  13. Jeffnortel

    unable to see smtp messages in system monitor

    Thanks Westi. Is this just with IPO Rel 9.1 or embedded vm? I have other systems (most with vm pro or SE) that are working just fine.
  14. Jeffnortel

    unable to see smtp messages in system monitor

    I'm trying to figure out why vmail to email stopped working on a R9.1.12 IPO with embedded voicemail. Office 365 config... System monitor is not showing smtp messages even though I've added the SMTP filter on the sys mon services tab. I'll add that this has been working fine for years...
  15. Jeffnortel

    Voicemail service 11.1.1.1.0

    Thanks IPOLackey! checking now...
  16. Jeffnortel

    VM Pro not recognizing user password (access code)

    I thought that had been done but apparently not! VM service restarted, problem solved. Thanks!
  17. Jeffnortel

    VM Pro not recognizing user password (access code)

    Good afternoon, Wondering if anyone has run across this or may have any suggestion… Recent upgrade to IPO SE R11.1. I did not restore database from old Windows VM Pro server. I’ve had a couple of instances where a user can’t login to their voicemail. I’ve reset the password and tried to login...
  18. Jeffnortel

    Analog telephone problem reset

    Pull the cross connect from the frame to be sure a wiring problem or other is not causing the problem. If still busy after wiring is removed, reset the card both in software and hardware. LD 32 disc l-s-c-u physically reset card enlc l-s-c-u If still busy after both, you have a bad analog port.
  19. Jeffnortel

    IPO 500v2 migration to SE

    Hello, I'm looking for advise on how to approach an upgrade/migration to SE. I'm a former vendor of 20+ years, now just a customer, so I do not get the reps I once did. Only 2 years removed... We have 3 IPO500v2 R9.1 systems to will all migrate to SE R11.1 The SE is up and running and ready...
  20. Jeffnortel

    Error - "License file host ID is not correct"

    Objective - Upgrade IPO from 9.1 to 11 plus add IP endpoints. Issue - The license file (XML) and target IPO 500v2 host ID does not match. The XML file is wrong... Surely I can't simply modify the host ID within the XML file, correct?? I assume Avaya will need to correct the XML (PLDS) but...

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