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  1. rickm001

    Dnis doesn't display

    I'm having problems getting DNIS to display using our DDI numbers, any ideas
  2. rickm001

    ASA and Octel Question

    I use Procomm Plus which has the option to select a Wyse 50 terminal type.
  3. rickm001

    CentreVu CMS-Call Work Codes

    You could set up an Agent Trace on a couple of agents to prove whether they are actually entering the work codes or not. In Cms Select ACD administration - Activate agent trace - Enter agent login id and modify so the trace is on. Then run the agent trace report, you will only be able to view...

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