Search results for query: *

Hello All, Trying to find information on what is the best or proper way to reboot or shutdown all devices on the network and then restart them in the correct order. We currently have the following: 2x MiVBs (Primary and Backup) 1x MiCollab 6x MBGs (2 for SIP Trunks, 2 for Teleworkers and 2 for...

ok thanks

There is no SBCE

G van Hamburg - Thank you for the info. will try that for sure. What do you mean by "add the certificate chain too

We have not made any changes to the 46xxsettings file and are using the auto generated one. I can confirm that it does automatically change on an Android phone ONLY as my business partner has an iPhone and it never changed in the week we did a test on his phone. Mine, which is an android, ran...

Has anyone ever had this happen with the IX Workplace app on Android. My customer is adamite that the program keeps changing the port from 5060 to 5061 on its own. I have never seen or heard of this before and have talked to several other techs about this but no one has ever had this issue...

Is there a difference between the IX Workplace desktop and the mobile app? Mainly the ports? Why I ask is I can connect with no issues via the desktop app but the mobile app gives an error, "An Unknown error has occurred", if I try and connect by changing the domain info and extension. If I...

Thank you all for looking at this thread. We have resolved the issue. It turned out to be a Codec mismatch issue.

I know that R11.1 only supports R11.1 Application Server but it worked fine for a bit so I left it. I also forgot to mention that I formatted the SD card back to R11.0.4 and didn't do a downgrade via the upgrade client. Update: Found that if I call the same number in rapid succession the call...

First, there was an issue with licensing due to the customer. We got it all resolved but we had to install a new SD card. The card had the latest R11.1 software on it which we thought was not an issue at the time. We installed the card and let the system do an upgrade from R11.0.3. They are...

Thanks all. Had to change the SIP tab for each user to show the main phone numbers of each company. Works perfect now.

The caller ID being sent is the cell phone number the extension is forwarding to. Below is the Monitor capture for the call. Does not matter what change i make it fails. Calling from extension 150 to ext 129 (forwarded to a cell phone). 14:33:23 3152681297mS RES2: IP 500 V2 11.0.4.4.0 build...

they are only calling the extension. there are not personal DIDs.

Hello all, Not sure if any of you have come across this or not. I have a customer running R11.0.4.4.0B6 with SIP trunks and a combination of 95XX and 14XX series digital phones. They are fully Automated. When you call from outside and dial a persons extension that is forwarded (or twinned)to...

Thank you derfloh. Will see if I get the customers IT guy to make the changes

Hello All, I’m hoping someone here can assist with this issue I seem to be having. I have a customer running an IP Office on R11.0.4.1.13 firmware. They are using SIP trunks and IP desk phones (J series). I have configured both LAN ports, LAN1 is using 192.168.125.X/24 and LAN2 is...

just manually enter the shortcode you created under Destination. Once this is done it will be in the dropdown menu until you remove it. ***ACSS SME***

Sorry Sheldoom, I read your question and only processed half of it. AACon is correct, you need to login through security settings and either create a new login account or reset the password for the current account. Also check to make sure that the account you want to login with is allowed to...

Did you remember to check off the radio button under the "Dial-In" tab of that user account. If all else fails use the RemoteManager account ***ACSS SME***

Hello all, Just wondering if anyone else is having this issue. I have the new R8 Manager installed and am trying to convert a professional wav file to the embedded voicemail format (c11) (and yes the wav file has been recorded with the proper specs). The problem I'm having is not the actual...