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Can you change the settings like nulabeacon stated. I had a few issues with 4610s. Still have one thats not working. What I did was place the info it needed in the first vlan it hit, the data vlan. So it took all the ip addresses from that vlan and booteed up ok.

Finally got to look into this last week. Problem is I wanted to do this on a timed basis, dont want to rely on agents locking the stations. I'm using Avaya CM 3.0.8 so timed station lock is out of the question. Ronster said that I could schedule an import to change the stations COR. How is...

Can anyone assist with this. The prefix mark isnt working...

Well go figures, not sure what I was doing wrong the first time. Update: Setting the prefix at 0 or 4 doesnt strip the 1 that is outputted by the PBX. Right now the IAD is set to strip the 1. What can I do to configure the PBX to do the stripping?

Kevin, I implemented a new route pattern using 0 as the prefix mark. However I couldnt execute the trace on the TAC; "Command not supported by GEDI; use emulation" Couldnt figure out how to execute the command in the emu. My Voip provider did a live check and confirmed that the one is still...

The prefix mark in the route pattern is empty. Would changing it to 0 help? The international calls are on their own route patter. Should I set a new route pattern for UK calls?

My VoIP provider is asking me to change the settings on my PBX in regards to my ARS access code. It's set to 9 however he has reported to me that 1 is outputed by our PBX. We started dialing to the UK recently and while working out the kinks in the system, he told me that when we dial out to...

I've had problems uploading wav. files to my board. Well the guy I replaced had problems uploading the files to the board. We didnt even get a busy tone, the val board just dismissed the files after we uploaded them. There was no trace of the wav. files after an upload. What I did was just...

mwahahaha All agents beware! Or will they be aware? Thanks inerguard, GM

Phaid: I dont like the idea of giving them a remote access ext. However thanks for the alternative method i'll keep it in mind. phoneguy55: Why didnt I think of that. After I get the dial tone I enter the ext and voila - Remote monitoring. Now I just need to change it around a bit so that...

Ok. Im trying to set up a vector for remote monitoring for some clients. They want the ability to do live monitoring, so I'm trying to set up something like the FAC "service observing listen only access." Currently when I try to use our current FAC for internal live monitoring it doesnt work...

Those solutions look like they will work. I'll have to speak with my dialer provider to see how he can do something similar. Thanks

This wouldnt be feasible. Sounds like I would have to enter all the numbers they would dial. This is for a call centre. The agents will have to call various UK numbers. Were just seeing if we could shorten the amount of digits they have to enter to make a UK based call. Currently they will...

Abbreviated dialing list?

I am over my head with work at the moment and cant research this myself. My boss has just asked if I can set a digit, lets say 8 and have this digit or character replace the digits required to make a call to UK from Jamaica. Currenlty we have to dial 9 and the digits necessary to make a call...

Thanks, I will take a look at it.

I was looking at station lock... However I didnt figure out how it works, how to activate it... And yes not being able to call an emergency number is an issue.

Ronster: How do you schedule an import to change the stations COR. mikeydidit: ^That's exactly want I want to do, change the COR at night so they can't send out any calls. Just for curiousity sake, I could block calls from coming in as well correct.

How do you set the cor of a station to change after a certain time. I am using ASA 3.0.8

Please omit... I posted this just incase I didnt get this fixed by the morning shift. Toggled through it, had to adjust the config in the switch as it relates to VLAN ID, Tagging and Trunking. :p