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I feel stupid. All I had to do was create another hunt group w/out voicemail enabled and add the helpdesk members and make that the new reception overflow group. Problem solved.

Any advice is greatly appreciated!!!

We are using IPOffice Manager v 5.2 & Contact Store v 7.2.09

I'm recording VRL for helpdesk hunt groups only but I'm still having the issue with overflow reception calls to our helpdesk. It records the reception call and alerts the helpdesk group of an abandon and saves that call in the helpdesk vm. I'm stumped!! Any insight is appreciated.

Here's the thing, if I select to record hunt group calls for the helpdesk it works fine until we have a reception overflow call to the helpdesk. The call is recorded to the helpdesk vm (weird) and our e-mail alert tells us that the call was abandoned. It wasn't abandoned by the helpdesk group...

Can you provide a link to the SSA tools as I cannot find a download?

Hello all, We have an IPOffice 412 and I'm having problems getting Contact Store (just installed) to record all calls using the Voice Recording Library (Auto). It records a few but not all. It still records all calls to the designated vm account (the old way of just dumping the wav files into...